Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Friendly team and compassionate service.

Friendly team and compassionate service. Would highly recommend, they helped us so much getting control over our finances. Reviewed on: 2nd May 2024

Made things easy to deal with and clarity was perfec...

Made things easy to deal with and clarity was perfect, all easy to understand. Reviewed on: 2nd May 2024

Highly recommend Stepchange, I was really worried wh...

Highly recommend Stepchange, I was really worried when I fell into financial difficulty and they supported me in arranging an affordable repayment plan I could manage and were very supportive and professional throughout. Reviewed on: 2nd May 2024

Stepchange have really helped me manage my debt and...

Stepchange have really helped me manage my debt and I feel more im control of my debts. Reviewed on: 2nd May 2024

Outstanding service

Very polite and understanding customer service who have helped me and my mental health so much over the years. Reviewed on: 2nd May 2024

Help when I needed it most.

I needed help with debts that were overwhelming me. I was referred to StepChange and things were soon under control. I was helped and guided through the whole of my DMP. I have dyscalculia which means that dealing with numbers and managing my finances are difficult. The advisers at StepChange talked me through preparing my annual budget, something I could never have done on my own. Thanks to StepChange I am now debt free and I intend to remain that way. Reviewed on: 2nd May 2024

Great Help.

The team at Stepchange have given myself a first class service and taken a great weight off my shoulders as regards to the debt i am in. If they had not been here to help i do not know where i would be now. Reviewed on: 2nd May 2024

spot on in everything they do.

spot on in everything they do. If not for them i would be in a lot of debt and having lots of problems paying it. Have helped me turn my debt around and make it very manageable. Reviewed on: 2nd May 2024

Very good debt advice.

Very good debt advice. Managed to reduce financial pressure I was under.Helped me to manage my finances and budget better Reviewed on: 2nd May 2024

The best debt management

Step change are very good at helping you with your debt problems they are caring understanding with your debts Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub