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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16782 reviews)

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4.95

Based on 16,782 reviews, last reviewed 16th May 2026

99400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

When things looked rock bottom, step change helped m... When things looked rock bottom, step change helped me believe that there is light at the end of the tunnel, when no one else wanted to help Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16782)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent service, Every Step of the way

Every single person, through every step of the way has been nothing but excellent! Step Change helped us out of one very bad whole and helped up change our life for the better, I wouldn’t know where we would be without them. Reviewed on: 1st May 2024

Stepchange have changed my life, quite literally!

Stepchange have changed my life, quite literally! Over the course of some years I managed to build debts up to £65,000, the debts comprised of loans, credit cards, finance and overall the payment's were starting to cripple me financial. I couldn't afford to make each payment over the course of the month and the worry this caused was debilitating. It was through a friend that I was recommended to contact Stepchange. They were absolutely fantastic, putting my mind at ease and guiding me through the process of how I could not only manage my debts but with Debt Management Plan, pay them off. They formulated a payment plan that allowed me to continue to support my family but also pay off the debts. They dealt with the creditors directly so I didn't have to and I now had one point of contact to deal with it all. It was just over four years ago that I contacted them and in a couple of months I will be debt free. Throughout that time StepChange have been incredible, on occasion I struggled to make payments due to unforseen things coming up, so long as I contacted them to let them know they made sure everything was taken care of. For anyone that has any debt that they cannot cope with please get in touch with them, they are truly amazing and will I can't thank them enough for what they have done for me! Reviewed on: 1st May 2024

Took a lot of worries of my shoulders, easier to do...

Took a lot of worries of my shoulders, easier to do than I thought. Reviewed on: 1st May 2024

An amazing service.

An amazing service. I am nearly debt free after being in a real mess. They liaised with my creditors and supported me through every step of the process. Every time I spoke to someone they were understanding, kind and most importantly competent. It’s like having a specialist lawyer at your disposal… for free! I can’t think of any other services in our cynical world like this, totally for our benefit with no strings attached. Reviewed on: 1st May 2024

They helped save my life

I was at my wits end, 3 failed suicide attempts and finally my boss recommended step change and they have helped me every step of the way, I'm slowing getting my life back thanks to them, I highly recommend them, and thank them for all their help because if it wasn't for them I wouldn't be here today. If you're struggling honestly reach out help is there. Reviewed on: 1st May 2024

Gave me more than hope

Literally gave me hope and put clarity into a very difficult situation. So Wasy to deal with and very nice people who are well known by and respected by my creditors . The website is easy to use too.... the BEST option by a mile. Reviewed on: 1st May 2024

StepChange have changed my life.

StepChange have changed my life. They’ve taken an insurmountable amount of debt and made it more feasible. I can’t thank them enough for all the help they’ve provided. The best bit is I don’t have to talk to my creditors anymore, StepChange handle everything. Thank you very much. Reviewed on: 1st May 2024

Very good customer service plus resolving my debt pr...

Very good customer service plus resolving my debt problems Reviewed on: 1st May 2024

Saved me from committing suicide

I was drowning in debt and post COVID it became increasingly harder to keep up with my various high monthly payments. Stepchange helped me sort trough my budget and are now managing my DMP . Can't recommend them enough and their outstanding service . Reviewed on: 1st May 2024

Very clear very experienced.

Very clear very experienced.Polite .And helpful . Reviewed on: 1st May 2024

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