Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

If you need help do not hesitate and get in touch wi...

If you need help do not hesitate and get in touch with StepChange, they walk you through all your options, you get that big weight of your shoulders Reviewed on: 2nd May 2024

Very friendly and most important they helped me with...

Very friendly and most important they helped me with my debts in 1simple payment. Definitely recommend Reviewed on: 2nd May 2024

Guardian angels in a time of desperation.

Guardian angels in a time of desperation. Fabulous service, caring staff, they dealt with everything and I’m now on the path to being debt free. Reviewed on: 2nd May 2024

A fantastic company to deal with.

A fantastic company to deal with. Turned a nightmare situation in to a managable calm, fantastic advice and ease of worries. Continual information shared, Reviewed on: 2nd May 2024

Fantastic service

Always helpful and understanding. Great support and very informative. Fantastic customer service. Reviewed on: 2nd May 2024

Incredible service, life changing.

I had my life back and severe depression began to ease within months, after they took control and supported me with a debt management plan, and wrote to my creditors, it is an amazing service, and has probably saved many lives, or at the very least helped people like myself to get my life back. Reviewed on: 2nd May 2024

They ease the burden of debt with great help.

They ease the burden of debt with great help. Good communication throughout.Always ready to help Reviewed on: 2nd May 2024

A light at the end of the very dark tunnel

You have always been there for me even when I mess up. Helpful kind good advice. Reviewed on: 2nd May 2024

Excellent service and really help when i had issues

Excellent service and really help when i had issues Reviewed on: 2nd May 2024

StepChange is like a dolphin that saves you..

StepChange is like a dolphin that saves you from the sharks. And, they render so much help without expecting anything in return. Rare gem! Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub