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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

My problems were very quickly sorted.

My problems were very quickly sorted. Very pleased with service Reviewed on: 1st May 2024

Sorted my debts out a relief from depression and an...

Sorted my debts out a relief from depression and anxiety Reviewed on: 1st May 2024

Absolutely brilliant from start to finish

Absolutely brilliant from start to finish really easy too start up hassle free stress free solution no emails txts phone calls just one email a month with your statement of what you are left to pay brilliant customer service highly recommend Reviewed on: 1st May 2024

StepChange have helped me get back on track!

StepChange have helped me get back on track after credit card bills started to cripple me. Don't end up in a hole, speak to these lovely people and they'll get you sorted and back on track. Reviewed on: 1st May 2024

Lifesaver

Easy to talk to helpful professional Reviewed on: 1st May 2024

very professional and sorted me out in good time

very professional and sorted me out in good time Reviewed on: 1st May 2024

I am working with Steap Cheange, long time, understa...

I am working with Steap Cheange, long time, understanding and professional staff, thank you. Reviewed on: 1st May 2024

Life saver

If it wasn't for StepChange, I don't know how I would've been able to sort out my financial difficulties Reviewed on: 1st May 2024

Gratefull...

They make you feel relaxed explain everything and give u time to think about things Reviewed on: 1st May 2024

Step change have really helped me

Step change have really helped me deal with a large amount of debt. They always answer their phones in good time, make me feel listened to, take time to explain and help me to feel less afraid of the future. Reviewed on: 1st May 2024

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