Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

View other StepChange products

4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Always easy to talk to , staff very helpful

Always easy to talk to , staff very helpful Reviewed on: 27th May 2026

Keeping in control

With the help of StepChange we were able to make regular monthly payments to our creditors within our budget. StepChange brought back light at the end of the debt tunnel, which we thought we’d never see again. Reviewed on: 27th May 2026

When my husband passed away unexpectedly I got in to...

When my husband passed away unexpectedly I got in touch with StepChange because I didn’t know how I was going to sort out my finances. I couldn’t see a way of paying off all the debt we had. They took time to go over everything and worked out the best possible solution for myself. It’s like a weight is lifted off my shoulders. Now I sleep easier knowing that debt collectors will not be at my door. Reviewed on: 27th May 2026

Excellent Service provider throught my whole experie...

Excellent Service provider throught my whole experience with stepchange Reviewed on: 27th May 2026

No judgement, just support.

No judgement, just support. It helped me get back in control of a situation that had spiralled. Just a little way to go then I’ll be debt free!! Reviewed on: 27th May 2026

Stepchange helped me get my debts in order.

Stepchange has really helped me gets my debts in order. They are understanding and don’t run you down. They also keep you up to date on what they are doing to help you out. Reviewed on: 27th May 2026

Very helpful

There is always a calm and helpful person to help. Good advice and clear information Reviewed on: 27th May 2026

I was spiralling out of control debt wise as the int...

I was spiralling out of control debt wise as the interest was getting more and more. I contacted Stepchange, the interest was stopped and over the years I managed to pay all the debts off. It's hard going but a massive weight was lifted from my shoulders. Reviewed on: 27th May 2026

Superb support when I really needed it

Superb support when I really needed it and thought there were no options left but they guided me fantastically and helped me sort out my finances mess. Would definitely suggest people reach out to them when they're in a pickle Reviewed on: 27th May 2026

I was at rock bottom before reaching out to Stepchange.

I was at rock bottom before reaching out to Stepchange. Talking to them helped immensely Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt collection
from Ayom Debt Recovery 1.86 from 87 reviews
Debt advice
from Money Wellness 4.89 from 6011 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub