Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

View other StepChange products

4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Easy, helpful and trustworthy

Easy to use, very helpful and friendly, didn't get made to feel useless Reviewed on: 1st May 2024

Couldn't recommend more!!

Incredibly helpful, gave me peace of mind and I can't thank them enough. I have an active plan and it's changed my mindset and helped me get some relief. Reviewed on: 1st May 2024

Step Change have been excellent, they have brought p...

Step Change have been excellent, they have brought peace of mind to so many people. Reviewed on: 1st May 2024

I honestly can't recommend StepChange enough.

I honestly can't recommend StepChange enough. For years I had been fighting to keep my head above water, unaware that places like them existed. One of my creditors suggested them and they changed my life. I've gone from sleepless nights to being in control of my finances. It is such a relief. Reviewed on: 1st May 2024

Really Helpful people

Very helpful and kind staff, understanding of the different reasons people need their help Reviewed on: 1st May 2024

Changed my life.

Changed my life. 100% recommend them, lovely staff very understanding. Reviewed on: 1st May 2024

lifted an immense weight off my shoulders and life i...

lifted an immense weight off my shoulders and life improved instantly. Reviewed on: 1st May 2024

True professionals.

I am partnering with StepChange for over 1 years. That offers just benefits. No drawbacks. Reviewed on: 1st May 2024

They are very good and good what do

They are very good and good what do Reviewed on: 1st May 2024

Excellent work

Was in dept of more than 100 gran they help me out greatly nearly commit suicide they Brougt me back to life Reviewed on: 1st May 2024

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub