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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

One of the best, I not the besy

Over the years, people StepChange have been unfailingly sympathetic and helpful.. I cannot recommend them highly enough. Reviewed on: 2nd May 2024

Excellent

No judging, friendly, understanding company that helped me find my peace again Reviewed on: 2nd May 2024

I was in debt and step change is helping me alot.

I was in debt and step change is helping me alot. Reviewed on: 2nd May 2024

Brilliant organisation.

Brilliant organisation. Literally saved my life! Easy to use website. Lovely staff. Took all the pressure off of me. A huge weight off of my shoulders, they took on all the communications etc. Reviewed on: 2nd May 2024

Highly recommended. Saved me from spiralling!

4 years ago I was left heavily in debt by my ex partner. I didn’t know what to do so contacted Stepchange. They were great and helped me deal with it and stopped me spiralling further. Every month I’ve chipped away at the debt and will now be debt free by the end of the year which is a fantastic feeling! Reviewed on: 2nd May 2024

Superheroes without a cape!

When I first rang StepChange I was in a very bad financial position with a range of debts hanging over my head. I didn’t know how to deal with the mounting charges and interest charges being added to my debts . StepChange explained how they could help me become debt free, of course I was in! My debt management plan has been adjusted throughout to accommodate any financial changes and of course when one of the debtors is paid fully. When I lost my job during Covid, I rang StepChange worried, but they immediately settled any worries and talked me through my options. I would 100% recommend StepChange to anyone who is having trouble keeping up with their debtors payments and can’t see a way out, StepChange are like the superheroes in my story but without a cape! Reviewed on: 2nd May 2024

Amazing services when you feel trapped by debt

Amazing services when you feel trapped by debt Reviewed on: 2nd May 2024

Debt management.

Stepchange were empathetic and professional. Reviewed on: 2nd May 2024

Over the last few years I landed myself in debt with...

Over the last few years I landed myself in debt with the help of stepchange it has helped me pay off my debts and still live a life of financial freedom Reviewed on: 2nd May 2024

Changed my life in a phone call.

Changed my life in a phone call. I had the weight of the world on my shoulders worrying about debt. They gave me a better perspective. Reviewed on: 2nd May 2024

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Debt advice
from National Debtline 4.40 from 69 reviews
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from Money Advisor 3.94 from 13 reviews
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