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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

It’s helped me repay my debts at a manageable cost .

It’s helped me repay my debts at a manageable cost . Helped me to budget and stopped me worrying so much Reviewed on: 27th May 2026

Never made to feel embarrassed, it’s just the way yo...

Never made to feel embarrassed, it’s just the way you can do everything online without the embarrassment Reviewed on: 27th May 2026

Helped Me

They helped me so much at a difficult time. I struggle with anxiety and they put my mind at ease. Reviewed on: 27th May 2026

Fantastic charity to deal with.

Fantastic charity to deal with. No judgement at all! Reviewed on: 27th May 2026

StepChange has changed my life for the better.

StepChange has changed my life for the better. Their worry-free payment plan has improved my mental health, and I can actually see that my debt is being paid off. Reviewed on: 27th May 2026

If it not for step change would be homeless and penn...

If it not for step change would be homeless and penny less Reviewed on: 27th May 2026

First class service from day one

From the day I contacted StepChange I have had nothing but a first class service. Following the sudden death of my husband and then finding out about all the debt I didnt know where to turn. StepChange were so kind and helpful and not judgemental at all. My advice to anyone who needs help with debt call StepChange and they will get you on the right roaf. Reviewed on: 27th May 2026

The charity helped me a lot by consolidating my debt...

The charity helped me a lot by consolidating my debt and helping me to decide how long to pay off my debts. Also they contact all my creditors to say I’m on a plan with them and it stopped all the letters coming though the door what is very good. So you can spend time to get your self together and don’t have to worry about anything. You get a monthly statement to see how much you paid off. Reviewed on: 27th May 2026

Light is at the end of the tunnel

Was in over 20k of Debt, struggling with everything, found StepChange by accident, great help from the start, easy to get started, everything made simple, not struggling anymore and still able to manage my payment plan, than you StepChange Reviewed on: 27th May 2026

A WEIGHT LIFTED OF OUR SHOULDERS

A WEIGHT LIFTED OF OUR SHOULDERS Reviewed on: 27th May 2026

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