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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16492 reviews)

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4.95

Based on 16,492 reviews, last reviewed 9th May 2026

85400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Simple solution of our debt problem Handled our debt problem rapidly simply and efficiently. Eventually stoped the harassment of persistent threatening mail and phone calls. Handled my w... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16492)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Excellent

Excellent customer service, this has changed my life Reviewed on: 6th May 2026

So easy to set up and staff very helpful and it has...

So easy to set up and staff very helpful and it has taken a great weight off my mind with my credit card debt. Reviewed on: 6th May 2026

StepChange gave me a clear plan

StepChange have been brilliant and now I can see a clear path to be debt free ! Excellent communication from day one. Reviewed on: 6th May 2026

Stepchange have been amazing,they don't judge and ha...

Stepchange have been amazing,they don't judge and have really helped me to budget to pay off my creditors ,with an affordable budget worked out they do all the hard work on your behalf and sort regular affordable payments to pay off your debts . without stepchange's help and advice I dread to think how I would have managed ,my debts are coming down and there's light at the end of the tunnel.Please if your are having problems with debt get in touch with them ,it will give you peace of mind and you'll sleep better without the constant worry. Reviewed on: 6th May 2026

Stepchange have helped my mental health as I was str...

Stepchange have helped my mental health as I was struggling with payments and really worrying . They have been so helpful in helping me get my life back. I am now in a more positive place and my debts are being cleared at my affordability. Reviewed on: 6th May 2026

nd them to be very helpful and understanding I fe...

Found them to be very helpful and understanding I felt that a big weight had been lifted off my shoulders. Reviewed on: 6th May 2026

Stepchange extremely helpful

I found stepchange extremely helpful,and excellent customer service …would recommend anyone who needs financial help and forever grateful . Reviewed on: 6th May 2026

Takes all the worry away, very helpful

Takes all the worry away, very helpful Reviewed on: 6th May 2026

Great experience with stepchange.

Only good experiences when I have contacted customer service, when changing direct debit date or reviewing my payment. A weight was lifted off my shoulders when I first contacted step change, and since then I have continued to have peace of mind Reviewed on: 6th May 2026

Amazing help

I have been using this service for years and they have helped me so much in the last 7 years. Life saving. Reviewed on: 6th May 2026

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