Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16760 reviews)

View other StepChange products

4.95

Based on 16,760 reviews, last reviewed 14th May 2026

98300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There to help when you need it. I got to a very dark place and needed urgent help. My daughters convinced me that Stepchange could provide a solution. Thankfully I followed their adv... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16760)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Saved me

I have never been in debt always find a way to sort issues but this time I couldn't. Step change helped me with advice and support and are now handling most of my debt with just one payment from me.. Amazing folks. James McGeechan Reviewed on: 14th July 2023

Life change lesson

I have over the last few years my debts built-up because I became disabled, which was because of my job. I had to go on benefits and my debts built-up. I was advised about step change which did change my life excellent and professional advice. 10 out of 10. Reviewed on: 14th July 2023

Excellent service

StepChange helped me when I needed it most and set up a debt management plan for me very quickly. I found the website easy to use and the members of staff I spoke to were polite, professional and knowledgeable. Reviewed on: 14th July 2023

Brilliant debt services

Step change was very helpful and understanding towards my debt, it really didn't take long for them to sort out with my debters what I could afford each month. I totally recommend them Reviewed on: 14th July 2023

Took my anxiety away

Step change were there to help when I hit financial difficulty, they were sensitive when dealing with me and found me a plan that works for me. They take care of everything for you and communication is brilliant. They took my financial stress away. I urge anybody struggling with debt to use stepchange. Reviewed on: 14th July 2023

Relief

I was in debt and didn't have the income to keep on top of the payments. I couldn't stop worrying even trying to sleep so had an impact on my mental health. Stepchange have been brilliant and without them I am not sure what position I would be in but I know it wouldn't be a good position Reviewed on: 14th July 2023

a relief

From the moment I got in touch with step change they were very helpful and listened to me, they were not judge mental and put my mind at rest that they could help. I was so worried about doing a step change but I didnt need to worry Thank you step change I can now sleep at night Reviewed on: 14th July 2023

Life Savers

Debt is daunting., however, Step Change made me see that there was a way out. From start to finish the application process was straightforward and the support from that point has been fantastic - thank you Step Change, you actually save lives! Reviewed on: 14th July 2023

Brilliant service

They helped me during a very difficult time and made the process very easy. And have and will continue to recommend them to friends and family. Reviewed on: 14th July 2023

The best out there.

Struggled with debt for a number of years. Step Change is a no nonsense, straight talking debt advice charity. They help you pick the right option and deal with all your creditors afterwards. Unlike some of the others there's no false promises of writing off debt and the process after looking around other providers is very easy. Thanks Step Change. Reviewed on: 14th July 2023

Alternative products

Debt advice
from My Debt Plan 4.84 from 367 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub