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StepChange: Debt advice reviews

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4.95
Based on 16,783 reviews, last reviewed 16th May 2026
99450% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
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Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026
Baldeagle's avatar
Baldeagle

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

5
It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024
d parry's avatar
d parry

Stress relief!

5
Step Change have been incredible from the first time I contacted them in always helping and going the extra mile to make my DMP as smooth as possible. Any issues that have arisen with my debtors have been quickly resolved by StepChange advisors, making the whole process as stress free as possible! Reviewed on: 13th July 2023
Cara Glen's avatar
Cara Glen

Excellent

5
Was referred to Step Change by the bank and within half an hour they made me feel so much better about my situation. Great advice, given with kindness just when you need it most. Reviewed on: 13th July 2023
Jennyca11's avatar
Jennyca11

Life changing

5
I am really satisfied with the advice i recieved from Step Change. It was a hard time that was made clearer with the advice over the phone and email. I was shy at first to talk but now i feel so confident and have everything undrr control. Reviewed on: 13th July 2023
Chloe's avatar
Chloe

Great help when needed

5
Step change helped us out when things came to a head without any judgement. Thank you Reviewed on: 13th July 2023
Kevin Maltby 's avatar
Kevin Maltby

Super helpful

5
Surer, very nice helpful, thank you Reviewed on: 13th July 2023
Slavi Todorov 's avatar
Slavi Todorov

Absolutely help me

5
Absolutely help e with my debts and listening through out my concerns Reviewed on: 13th July 2023
Bernadette Higgins's avatar
Bernadette Higgins

Excellent

5
Step Change have help me manage my debt in a simple way. I was so worried about my debt management and it was getting me down. I contacted Step Change and they immediately assisted me and set up my plan. Cannot fault them Reviewed on: 13th July 2023
Melissa 's avatar
Melissa

Big Help

5
In the recent years, i've been unwell and was unable to work. I started making debts to manage myself and the household. Step Change has helped me make arrangements to help me become debt free in the future years. Thank you very much. Reviewed on: 13th July 2023
Xandra Lauren's avatar
Xandra Lauren

Best step I've ever taken

5
The support and professionalism was second to none. Made a very stressful situation easy to digest and everything was easy to complete. Always available to answer any queries. Literally life changing. Reviewed on: 13th July 2023
J Farrell's avatar
J Farrell

Hardest decision,easiest execution

5
We fought against admitting we had a debt problem. Once we decided to seek help from Step Change and made contact, we were helped each step of the way and made to feel that there is an end to our problem Reviewed on: 13th July 2023
Linda Moore's avatar
Linda Moore

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