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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Very helpful advisor and reassuring and thorough

Very helpful advisor and reassuring and thorough Reviewed on: 1st May 2024

The company give you best advice and listen to you a...

The company give you best advice and listen to you and have empathy.I was rock bottom and embarrassed about my situation but I did not feel judged. In fact after my initial conversation I felt like I had had a therapy meeting as I was desperate. I got my self worth back Reviewed on: 1st May 2024

Excellent, friendly and helpful service.

Excellent, friendly and helpful service. Has made such a difference to my financial situation and eased my worries and concerns. I feel like I can see light at the end of the tunnel. I highly recommend Stepchange and encourage anyone concerned about money and debt to get in touch with them. Reviewed on: 1st May 2024

Best decision I ever made in managing my debt.

Best decision I ever made regarding managing my debt. The person on the phone was so patient and understanding and took time to evaluate and suggest the best way/options to tackle it. I felt I could sleep at night and was so less stressed and worried and in control of it all. I’m not out of it yet, but I’m confident in my ability to see it through. What is also so important is the ability to pick up the phone and talk to someone on the site quickly and easily Reviewed on: 1st May 2024

Simply put, step change changed my life around for t...

Simply put, step change changed my life around for the better. Great help and advice. Reviewed on: 1st May 2024

Step change were helpful and able to provide a plan...

Step change were helpful and able to provide a plan to meet my needs. I would only recommend if they could provide communication with debtors to ensure evryone is being paid Reviewed on: 1st May 2024

A huge relief

A huge relief giving them a ring should have done it sooner. No judgement just very helpful and a weight of your mind Reviewed on: 1st May 2024

Stepchange has the magic wand.

Stepchange has the magic wand. Once I contacted stepchange, they worked with me to stop my situation from turning into a miserable and stressful situation. Reviewed on: 1st May 2024

I was losing sleep, constantly anxious and had no cl...

I was losing sleep, constantly anxious and had no clue where to turn over my debt and missed payments. I can’t thank Stepchange enough for their understanding, non judgement and overall amazing experience! Reviewed on: 1st May 2024

Stepchange eased my worries

From day 1 when I first contacted them for help and advice the service that I was given was top quality they assisted me and worked out a suitable plan to get my depts under control Reviewed on: 1st May 2024

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