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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Truly outstanding service

From day one, I was treated like a human being. Suffering from depression. I was put at ease. Service provided at the start was amazing. As ot has been all the way. Dedicated staff. Keep up the fantastic jobs you all do. 5 Reviewed on: 1st May 2024

I’m very peaceful myself because I have a hard to ma...

I’m very peaceful myself because I have a hard to manage my debit every months add interest I can’t to pay then StepChange only very helpful that time thankful for helping people .. Reviewed on: 1st May 2024

No more sleepless nights.

Helped me arrange debt repayments by dealing with all my creditors. I can now sleep at night without worrying! Very easy to deal with and thorough. They make sure you have a single payment and have enough left to live without struggling. Reviewed on: 1st May 2024

Taking back control of my life and finances..

By helping me take back control of my finances, StepChange gave me hope and really helped turn my life around. I am now debt free and able to make positive plans for my future. I couldn’t recommend their services more, a positive experience from start to finish. Reviewed on: 1st May 2024

Very helpful thank you, staff are great

Very helpful thank you, staff are great Reviewed on: 1st May 2024

They helped when I was at a low point

They helped when I was at a low point Reviewed on: 1st May 2024

Helpful customer service

Gave me good advice. Easy to discuss my circumstances and how best to help Reviewed on: 1st May 2024

Trustworthy debt advice!

Trustworthy debt advice! Easy to use service from those with wholesome hearts ❤️❤️❤️ Reviewed on: 1st May 2024

Helps to talk.

They helped me through huge dept,helped me look at my dept calmly, Took so much worry away just focus on what I can do. It has taken some time as the dept was steep. Still have a small dept but in control now. Reviewed on: 1st May 2024

Very helpful staff, good customer service

Very helpful staff, good customer service Reviewed on: 1st May 2024

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