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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16792 reviews)

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4.95

Based on 16,792 reviews, last reviewed 17th May 2026

99850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They know how to help Was really struggerling after COVID, StepChange helped me put a good plan in place to get me back on track. Through there advice my finances in a much... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16792)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Best debt management company

They literally changed my life. Without Step Change, I’d have credit card companies send me warning letters until I would just crumble. Now with a monthly min payment that I can afford, I am finally able to sort my finances out Reviewed on: 13th July 2023

A weight off my mind

Professional and understanding, get your problems sorted very efficiently Recommend strongly Reviewed on: 13th July 2023

AMAZING!!

Stepchange are amazing! I could not have managed my debt without them. They are so supportive, going to stepchange is the bestest thing I have ever done! Reviewed on: 13th July 2023

Life savers

Supportive, totally took the pressure off, unbelievably understanding Reviewed on: 13th July 2023

Absolutely amazing!!!

I was so worried about the situation i was in but Step Change made it really easy and were on hand to support me all the way through. I cant thank them enough for what they have done for me. I can now sleep at night without the constant worry running through my mind. Reviewed on: 13th July 2023

Great service and usability

I have been using step change for a number of years to help manage my debt. They are really helpfull and have simple systems to use. I would recommend them to anyone needed these services. Reviewed on: 13th July 2023

I was desperate

Stepchange literally changed my life. They were amazing & literally I could feel the stress just being lifted. Would definitely recommend Reviewed on: 13th July 2023

Helpful and supportive

Step change helped me when I was at my lowest point, I’ve had to have time of work due to ill health recently and wasn’t being paid, so got myself into more and more debt, step change came at the right time and were helpful and very supportive. Thank you. Reviewed on: 13th July 2023

Very helpful and easy to set up!

I needed to sort my debts out and after seeing Stepchange on the Martin Lewis website, I got in touch. Very easy system and with it also being a charity, genuinely there to help Reviewed on: 13th July 2023

From start to finish Step Change changed my life.

I was made to feel at ease working out my financial plan and talking me through all the different processes,so I could make informed choices. Reviewed on: 13th July 2023

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