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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16768 reviews)

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4.95

Based on 16,768 reviews, last reviewed 15th May 2026

98700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good at explaining the process in simple terms... Very good at explaining the process in simple terms and great customer support Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16768)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Supportive and understanding

Step change have really helped me. Life changing. If need help sometimes, it’s good to just admit it. Professional, supportive staff. So easy to manage online too. Will be forever grateful to Step Change. Reviewed on: 13th July 2023

Easy understanding and Empathetic

Step change helped me live again.They sorted a debt plan for me.I wasn’t made to feel inferior.Everything was dealt with in a professional and sympathetic wY.My debt plan is now set up.I get regular statements and know where to go if I have any issues Reviewed on: 13th July 2023

Sorting debt out fast

Basically got me sorting my debt out over the Internet really quickly. Less stress having to speak to someone. Highly recommend Reviewed on: 13th July 2023

Peace of mind

I feel after I contacted stepchange that I had peace of mind that they could help me manage my debt . I would highly recommend Reviewed on: 13th July 2023

Fantastic company

Stepchange is a valuable, hassle free ,peace of mind debt management ,it takes a lot for a person to admit debt problems ,but from the first phone call they help ,ease your mind ,supportive company ,my mental health would have suffered if not for the support they gave me ,they are amazing Reviewed on: 13th July 2023

Great Help

Always a great help throughout the process. Point out options, and help you take back control. Reviewed on: 13th July 2023

Fantastic help

If you're having financial difficulties, Step Change can help. Excellent, non judgemental advice relieves the mental stress of debt. Reviewed on: 13th July 2023

A lifeline for those in trouble

I cannot thank Step Change enough, they have changed my life with the help I have received from them in entering onto a debt management plan. They have helped me to break the cycle of getting into debt to pay debt with an affordable, monthly plan, which they have already amended in response to my landlord raising the rent by over £100! I've still got a way to go but I know that one day I'll be debt free, thanks to Step Change... Something I could never have envisaged before. Keep up the good work! Reviewed on: 13th July 2023

Feeling better in life

I pay money every month and I don't need to worry about it. People phoning me up all the time, not a lot of stress thank you step change Reviewed on: 13th July 2023

SENSATIONAL STEP CHANGE

Dear Sir or Madam, S UPER T hriving E xceptional P HENOMENAL C harming H ONORARY A WE-INSPIRING DIVINE N ationwide Superb Supportive G lorious Service for important finance. E MPLOYEES of EXCELLENCE ! SUPER, SUPERB, SENSATIONAL STEPCHANGE Reviewed on: 13th July 2023

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