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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Stepchange has helped me..

Stepchange has helped me organise my debt and pay it off with a realistic rate. I’m nearly debt free and it’s all because of their dedication and support. Reviewed on: 1st May 2024

It was all dealt with professionally and just when I...

It was all dealt with professionally and just when I was desperate Reviewed on: 1st May 2024

Extremely good experience very helpful staff.

Extremely good experience very helpful staff. Reviewed on: 1st May 2024

Top team

Every time I have called and spoken to one of the team they have been nothing but supportive, helpful and practical with their suggestions and advice Reviewed on: 1st May 2024

Best decision I made for my finances.

I've been with StepChange for years now, from the moment I contacted them to this present day, I have had endless support. If there is a problem I can call and speak to someone quickly, I can undertake all my budgeting online with a clear easy to use system. Reviewed on: 1st May 2024

Been a life saver help me sort my life out and get o...

Been a life saver help me sort my life out and get on track money wise I recommend them to anyone with money debt worries. Reviewed on: 1st May 2024

Understanding caring team.

Understanding caring team. No judgement. Very positive and professional, it's a hard time for us, its like weight is off me thanks to stepchange Reviewed on: 1st May 2024

They gave me very good information.

They gave me very good information. Even though you do miss the Credit Cards. But lest they are helping me control my debts. I am so grateful for Stepchange Reviewed on: 1st May 2024

Simple and straightforward, Stepchange are really th...

Simple and straightforward, Stepchange are really there to get your finances back on track Reviewed on: 1st May 2024

Wish I had known about StepChange several years ago...

Wish I had known about StepChange several years ago before paying a private company. Always courteous and helpful, and always negotiating regularly with my creditors so making the whole process painless. Lovely to know I am in control once more, and that I have a flexible plan that can change with my needs. Highly recommended. Reviewed on: 1st May 2024

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