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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16780 reviews)

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4.95

Based on 16,780 reviews, last reviewed 16th May 2026

99300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent A massive help with a wealth of advice and experience Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16780)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Feeling better in life

I pay money every month and I don't need to worry about it. People phoning me up all the time, not a lot of stress thank you step change Reviewed on: 13th July 2023

SENSATIONAL STEP CHANGE

Dear Sir or Madam, S UPER T hriving E xceptional P HENOMENAL C harming H ONORARY A WE-INSPIRING DIVINE N ationwide Superb Supportive G lorious Service for important finance. E MPLOYEES of EXCELLENCE ! SUPER, SUPERB, SENSATIONAL STEPCHANGE Reviewed on: 13th July 2023

Literally saved my life

Following struggles with Debt control, Stepchange supported me and relieved a lot of pressure from my shoulders. Reviewed on: 13th July 2023

Helped my anxiety so much

Stepchange has really helped me, I couldn’t phone my debt collectors and it was getting really out of hand. I simply applied and it has made a huge difference and really helps me when it comes to budgeting Reviewed on: 13th July 2023

Excellent help when needed

Good communication very helpful sorting my debts out can finally sleep a night. And if you have any problem or unsure about something they answer your question straight away when you contact them Reviewed on: 13th July 2023

Debt

Amazing charity.couldn’t of done it with out them Reviewed on: 13th July 2023

Very friendly and fantastically helpful.

Having found difficulty in managing my finances during the present time stepchange helped me ease the burden of everyday living. Reviewed on: 13th July 2023

Great help in supporting me with my debts

Stepchange were extremely understanding, non judgmental, and impartial in advising me on how to deal with my debts. They have helped remove a massive burden off my shoulders. Reviewed on: 13th July 2023

Stress and Anxiety busters.

I got into a fair bit debt while i was working but then lost my job owing to mental health problems, i was guided to Step change by a friend they gavev clear and conscise advice on a repayment plan and managed to get me 60 days breathing space with my debtors while the plan was put into motion im still paying the debts but i have an end date and as my title says im anxiety free , fantastic company. Reviewed on: 13th July 2023

Helpful, engaging and thoroughly professional

Step change look at the bigger picture, genuinely interested and helpful on the phone and will give sound advice. Reviewed on: 13th July 2023

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