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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step changed helped me massively with my debts .

Step changed helped me massively with my debts . Reviewed on: 1st May 2024

They are absolutely fantastic, they sorted all my de...

They are absolutely fantastic, they sorted all my debts and contacted my creditors so I didn't have anymore added stress. Reviewed on: 1st May 2024

Can't speak highly enough about them, first class se...

Can't speak highly enough about them, first class service and help Reviewed on: 1st May 2024

Any time I've had communications with people at Step...

Any time I've had communications with people at StepChange they've always been very friendly and helpful. It's made dealing with debt so much more manageable. Reviewed on: 1st May 2024

Stepchange has helped

Stepchange has helped destress debt management Reviewed on: 1st May 2024

Aa huge relief to have this support.

All the people I have spoken to have been most helpful and supportive. Reviewed on: 1st May 2024

Life saving

Stopped all the phone calls from debtors and was easy to set up and affordable to my circumstances Reviewed on: 1st May 2024

Great support and guidance

Support and guidance is free of charge and depends on your circumstances. All arranged online which was very convenient too. Reviewed on: 1st May 2024

I was going through stressful period due to my debt.

I was going through stressful period due to my debt. Wasn’t sure what to do. I was advised to contact step change. Step change charity understood my debt level exactly how I would have felt and gone through tough time. Plan was made to ease my life. Now debt management plan helps to manage my finances better way. Without step charity, my life would have been awful and can’t imagine how I alone delt my debt level which was killing me every day, Reviewed on: 1st May 2024

nothing short of life changing

StepChange has changed my life by enabling me to get control of my finances. They were kind, professional and helpful throughout the process, without a whiff of judgement about the terrible financial pickle I’d got myself into. Reviewed on: 1st May 2024

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