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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16806 reviews)

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4.95

Based on 16,806 reviews, last reviewed 18th May 2026

100550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A friendly ear when i needed it most. A friendly ear when i needed it most. Stepchange contacted my creditors and negotiated the plan which is what i had dreaded the most. The peace of min... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16806)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Genuinely saving lives

When the cost of living crisis took hold and me and my family found we were struggling to pay for heating, putting food on the table etc after paying all of our unsecured debts I found myself in a dark place. Not being able to provide for your family is one of the hardest things to comprehend as a husband and father and I found myself considering whether ending my life was a way out. A counsellor recommended I talk to step change to get help. They immediately put my on a breathing space programme where my creditors stopped hounding me and worked through a budget and payment plan that I could afford NOT what the creditors were demanding. I know its going to take me a number of years to clear these outstanding debts but the help Step Change gave me helped me back from the brink of suicide and gave me hope going forward Reviewed on: 13th July 2023

Face your fears

I was left with debt following a relationship breakdown. I tried to manage however I knew that I could not meet the debts. A friend recommended contacting Step Change. It took an awful lot to make the initial call however I was met with kindness, understanding & support. I can not that Step Change enough. I would recommend you in a heartbeat to anyone who is worried or struggling with debt. Thank you so very much. You have changed my world for the better. Reviewed on: 13th July 2023

Excellent Service

"They do what it says on the tin" Minimum fuss, very efficient. I would thoroughly recommend to anyone in need. Reviewed on: 13th July 2023

They have helped me to keep my creditors at bay!!

I was anxious and consumed by my debts and couldn't see a way forward. In contacting your organisation and speaking with a debt management support worker. I have managed to set up a debt/repayment plan and all my creditors are satisfied. Reviewed on: 13th July 2023

Such an easy process

From start to finish everything was explained in detail,,with no judgement and intimate compassion. It was really easy. I have Parkinson’s disease and sometimes I find it difficult to talk well on the phone. There was no rushing, just understanding and patience! Reviewed on: 13th July 2023

Brilliant service

Wonderfully helpful staff, show empathy without pity. Really good customer service. Can't fault them. Easy to contact. Easy to talk to. So helpful. Reviewed on: 13th July 2023

Helpful and supportive

Step changed advised and supported me through a very stressful period Reviewed on: 13th July 2023

Customer satisfaction

Process was easy and quick to set up. Reviewed on: 13th July 2023

Friendly and very supportive

Step Change is the company that help me most when I don’t know what to do. They help me in every way that they could, what ever circumstances i have. They are willing to support me up to the very end. Thank you Step Change. God bless the company. Reviewed on: 13th July 2023

Amazing help

Thanks you for helping me fight my debt. There's hope for me now. Grateful Reviewed on: 13th July 2023

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