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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16800 reviews)

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4.95

Based on 16,800 reviews, last reviewed 18th May 2026

100250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Chelsea10 Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16800)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

A life saver

I can honestly say that Step Change saved my life. Drowning in debt and not knowing where to turn, I too the step to call them and it is one of the best things I ever did. A friendly, efficient and knowledgable lady took me through the process of setting up a Debt Management Plan and the rest..as they say..is history. Step Change take care of your creditors on your behalf which is great in itself as late payments often propagates threatening letters, calls from unpleasant individuals who turn every day into an utter nightmare. They look after the day to day management of your debts which, speaking from experience, massively reduces the dread, pressure and embarrassment that indebtedness brings. Reviewed on: 11th July 2023

Brilliant debt management

I am so glad I stopped burying my head in the sand with my debts & seeked step change. Friendly, quick and easy to sort out your debts and help you budget better per month. It's great seeing my debt reducing each month and I can now sleep without worrying. Definitely recommend anyone struggling to seek there help because there's no judgement just friendly support finding the right payment plan and budget. Reviewed on: 11th July 2023

It took a while sorting, but we got there.

They did/are doing a superb job. Can't fault their services. Reviewed on: 11th July 2023

Amazing support

Step change have been very supportive helping me to enter into an agreement to manage my debts. The advisors are helpful, knowledgeable and friendly. I would recommend them 100% Reviewed on: 11th July 2023

No stress, no hassle

I really recommend DMP from Step Change. My life has changed for better, I will pay off my debts without stress! Reviewed on: 11th July 2023

Reach out

Of course being in debt is tough , and opening up to someone about it can be tougher. NEVER feel embarrassed and never be afraid to reach out and ask for help. Step Change will stand by you , offer advice and non judgemental support. The first step is always the hardest , but don't be afraid , you are not alone. Reviewed on: 11th July 2023

Stress Free & Helpful

The whole process was stress free and I felt like a weight had been lifted. Kept in touch throughout the process by email and when I rang to update details the member of staff was so helpful and friendly. Easy company to deal with. 5 star service. Reviewed on: 11th July 2023

Amazing

So helpful and makes me feel more relaxed and less stressed about my debts. Reviewed on: 11th July 2023

Very Helpfull people

They always made me feel at ease explained every thing how they could help me they came up with a Solution which they now manage for me They are a Top First class company Reviewed on: 11th July 2023

Brilliant Service

The service is easy to use and every person I have dealt with has been friendly and helpful. This fantastic charity needs more funding to continue helping people like me get their life back on track. Reviewed on: 11th July 2023

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