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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16791 reviews)

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4.95

Based on 16,791 reviews, last reviewed 17th May 2026

99800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Brilliant service always there to help Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16791)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Million stars

Step change helped me in more ways than just debt management. I am a very proud and stubborn man that refuses help from anyone, from my first call to finalising my dmp the customer service was at the highest level. I could not ask for a more helpful and kind organisation, I have and will continue to recommend to anyone that are in the same situation I was in. Because of all the team I can actually start to consider actually getting married to my fiancé and it not just be a dream that would never happen. Reviewed on: 10th July 2023

Best company iv ever come across. Absolute life saves

This company definitely saved my life twice. So helpful and very reliable. Thank you. Reviewed on: 10th July 2023

Grown up support with compassion

It was such a relief to talk to Step Change. The person on the end the phone was so understanding, helpful, and practical. I've never done anything like this before and it was a big step to make that phone call. Thank you to Step Change for helping me transition from overwhelm into having a manageable plan. Every person I have spoken to has given me good advice and gone over and above their role. Nothing is too much trouble. Reviewed on: 10th July 2023

Brilliant help in difficult times

Stepchange has helped me with my debts so much and i feel very grateful to them. I can now sleep at night and manage my finances by having a strict budget plan. Thank you so much to Stepchange. Reviewed on: 10th July 2023

Saved me from debt hell

Step Change were so helpful. I was mired in debt and couldn't see a light. When I finally admitted the problem to myself, Step Change were able to give me good advice. I gave them my complete list of debts and my income/expenditure and we were able to work out how much I could afford. They then took this to all my creditors and agreed the plan with them. I would never have been able to do this alone but they know exactly what to do and it was so painless. I am very grateful to them for all their help that has turned a nightmare into merely a problem. Reviewed on: 10th July 2023

Understanding and careing

Very good you took a lot of my mind Reviewed on: 10th July 2023

Life Changer!

I can't recommend the Step Change service highly enough! The support they give, on every contact with the team, is honest, sensitive and informative. They are non judgemental and encourage me to look at my budget in a logical and measured way, and not over extend myself when it comes to the amount I pay monthly. One of the best parts of the service is that they deal with my creditors directly which takes so much pressure off me and makes getting my life back on track so much more handleable. I can't thank Step Change enough for all their ongoing help in getting my confidence in my finances back. Reviewed on: 10th July 2023

Step change debt management was so friendly and very helpful

They set up my debt management step by step and was very understanding and helpful and answered all my questions and made me feel so at ease as I was very stressed about the situation I was in but they made me feel at ease and it was such a relief that that they helped me sort the situation out Reviewed on: 10th July 2023

Took all my stress away

Absolutely amazing people! They sorted all my debt out in a matter of a couple of days, didn't even have to speak on the phone if you dont want to. I was so stressed and so worried and they took that all away from me and gave me a better look on life with my kids! These people really do need Acknowledgement! Reviewed on: 10th July 2023

Amazing!

I found the Step Change team to be absolutely amazing! They are helpful and considerate and talked me through what I needed to do to start the ball rolling to get the much needed help I needed. The advice given was relevant to my needs. They gave advice as to agencies I could get I’m touch with for my well-being too. Reviewed on: 10th July 2023

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