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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16791 reviews)

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4.95

Based on 16,791 reviews, last reviewed 17th May 2026

99800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Brilliant service always there to help Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16791)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Great service

Staff where very helpful and friendly, talked me through everything and made it all very easy to understand...sent all papers work through email when they said they would ..give me time to read through everything and where there to answer questions..would highly recommend them as they take all the stress away .. great service overall Reviewed on: 10th July 2023

Best thing I ever did

This company is a life saver. The people who you speak to are kind patient and very knowledgeable. They helped me through it all, not just about my debt, but my health as well, informing me of different charities and suchlike that could help. Anyone with money troubles I would not hesitate in recommending StepChange. Reviewed on: 10th July 2023

In debt

With no where to turn and no idea what to do things where getting so difficult to keep things together ,then these guys took all the pressure away straight away from the very first phone call ,they reassure you ,help you ,and life starts again where each day you can see the light ,come up with some great options and help you to find the right one for you ,all the people you speak to very helpful and very nice ,recommend to anyone that may be in this situation. Reviewed on: 10th July 2023

brilliant service

they have been amazing they are so helpful and non judgemental they help you to find the best way to resolve your debts that you don't feel you cannot live Reviewed on: 10th July 2023

amazing charity

step change is an amazing charity they have really helped my situation and taken the load of stress from myself. would highly recommend step change they are the best free debt advice you can get. Reviewed on: 10th July 2023

Life changing

My life is worth living now I am free off debt, it was out off control and then I got in touch with step change, the staff are amazing and helped me so much, it's good to have some one to talk too.... Reviewed on: 10th July 2023

Excellent Advice

Stepchange were so helpful and allowed me to move on with my life with the confidence that matters were managed properly giving me room to breathe again!! Reviewed on: 10th July 2023

Understanding, Patient, Fast Acting

I have had a fantastic experience with Step Change. Spent a couple of hours talking through a solution in the form of a payment plan. they then dealt with the creditors directly. All I have to do is meet the monthly payment. No issues at all. Reviewed on: 10th July 2023

Help with the management of debt

After finding myself in a situation with mounting debt and suffering with severe anxiety, I came to a point where I could see no way forward. i contacted Step Change who helped me set up a DMP, this was set up and in place within a week, I cannot thank them enough. My DMP has been in place for 6 months now and i cannot express enough how this has helped me, The peace of mind that this has given me - we there are no words. i can now see a way forward, I will have repaid all of my debts in just under 4 years - this wouldn't have been possible without Step Change. I cannot thank them enough. Reviewed on: 10th July 2023

Unbeatable Service

I suffer with Bipolar disorder and ADHD and step change have helped me in ways I could not get down in this review. Almost all the Staff are reliable and supportive and always make me feel happy and secure. I have no idea what I would do without Step change they are a credit. And not one I owe back. Reviewed on: 10th July 2023

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