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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16794 reviews)

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4.95

Based on 16,794 reviews, last reviewed 18th May 2026

99950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16794)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Best advice

StepChange gave a very good advice in managing my debt. Reviewed on: 8th July 2023

Stepchange took my worries away

I did not hope to be able to reduce my debt, but StepChange have given me the knowledge and professional support to do just that. In 1 year my debt has neatly halved already. Reviewed on: 8th July 2023

Get Help

I was in debt from a few creditors to the point of no return so spoke to StepChange and they took over my debts with a pay monthly plan. Very helpful and I now have money every month to spend on my children while still paying off my debts. I still receive letters from my debts but I ignore them now as I know they're being handled. Reviewed on: 8th July 2023

Saved my life

I’ve literally hit rock bottom and due to a number of varying circumstances found myself in a ton of debt and not able to talk to anyone. Stepchange changed that.. I’m now paying affordable regular amounts and feel less like I’m drowning. Plus I’ve learnt to budget and learn and get support about what the future holds for me. Reviewed on: 8th July 2023

Easy to set up and such a relief

When everything started to go up I found myself struggling to pay bills. I knew I couldn't make the payments so I seeked help. They talked me through what to do and helped me set it all up. It was such a weight off. Reviewed on: 8th July 2023

Really Helpful, reassuring and thorough.

Staff I spoke to throughout, were really reassuring and patient. Took their time to explain all the details I needed to know to make my own choice. Reviewed on: 8th July 2023

Pomoc finansowa bardzo dobra

Wszystko bardzo jasno wytłumaczone i bardzo dobra obsługa klienta Reviewed on: 8th July 2023

In times of trouble

StepChange were amazing when my work life took a change, I was earning £12k less than the previous year and could no longer afford my bills, they changed all that and they have literally given me my life back! I can’t thank them enough. Reviewed on: 8th July 2023

Brilliant

I feel so much better, yes I am in debt but they have taken the debt over for me and I feel so much relief, I’m still worried about the debt but not as much, thanks to stepchange Reviewed on: 8th July 2023

Life changing!

Very helpful and very understanding. Can't recommend enough if you find yourself in a mess! Massively changed my life for the better. Reviewed on: 8th July 2023

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