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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16822 reviews)

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4.95

Based on 16,822 reviews, last reviewed 19th May 2026

101300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the word go I have found step change very helpf... From the word go I have found step change very helpful through the whole process and they are always there with advice Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16822)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Helpful

Stepchange is an amazing company who have the capacity to help with your financial situation. Reviewed on: 9th July 2023

A lifeline!

I fell on hard times after my wife left and I lost an entire income. Step Change were both compassionate and caring but, worked out an entire plan which enabled me to manage my finances going forward and, crucially, alleviated all of my worries during this taxing and emotional time. I have nothing but praise for this invaluable company. Reviewed on: 9th July 2023

Amazing

Helped me so much with very little effort! Would definitely recommend to anyone with debt problems. Reviewed on: 8th July 2023

Life Changing

I was struggling to make ends meet and I mean I got to the point where I had no money to buy food even though I work full time when I contacted StepChange I was instantly made to feel at ease and comfortable and started to feel like a huge weight had been lifted the staff listen, empathise and work out the best solution for your situation I cannot thank them enough for the difference they have made to my life. The work they do is incredible. Reviewed on: 8th July 2023

100%

Very hopefully and very quick happy with the results. Reviewed on: 8th July 2023

Facing up to debt!

It took me awhile to face up to my debt problem and contact step change, having done that I still dithered over sharing my problem with a stranger, once I committed myself I realized just how switched on these people were to helping not just to solve the the problem but to reassure that you're not alone facing it, like so many before me I wish that I'd done this sooner, it may sound like a cliche but once I understood where all this was going it was like enormous weight being taken off my shoulders I cannot praise or recommend the whole team and the process to anybody who has any doubt about opening up to step change who are fully conversant with everything you're going through, I am pleased they've been foot forward for the reward and wish them every success they are life changes and deserve all the accolades they can have, regards Bruce Reviewed on: 8th July 2023

Fantastic Service all round

Very happy with their performance and service to me will recommend to others too really helpful understanding towards customer needs !! Thank you and an excellent debt Charity to work with at all times Best Wishes Reviewed on: 8th July 2023

Step Change

Would thoroughly recommend, easy to contact, lovely and more importantly knowledgeable, helpful people. They have helped me so much without judging. Reviewed on: 8th July 2023

Lifesavingly helpful - got me out of a long-term hole

Very easy to talk to, straight forward, made difficult situation manageable. Advice was detailed and once I'd made the decision which option to take it was quick and easy to manage. I'm going to be paying off debts for a long time but step change have helped me get started after years of not dealing with. It. I'm very grateful thanks. Reviewed on: 8th July 2023

Financial heroes

They literally saved me from credit death. I tried many other companies but they were not transparent. All they were doing is to put my monthly payments higher even though I couldn't afford. Reviewed on: 8th July 2023

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