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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

MRS

IT,S THE BEST THING I HAVE DONE.I WOULD NOT BE HERE TODAY WITH OUT THEM.NOTHING TO MUCH TROUBLE Reviewed on: 8th July 2023

Honest straightforward advice

Having finally asked for help with my finances. I was pleasantly surprised at how helpful and non judgemental this company are. They give practical advice and start assisting you straight away. I wish I'd contacted them sooner. Reviewed on: 8th July 2023

Wonderful

Stepchange give us a big support with our debts. We are very happy with their help and support. Thanks for all. Reviewed on: 8th July 2023

Amazing service

My situation had changed regarding my job and when I needed help & support to manage my debts Step change was there to assist me. From the moment I contacted them to this very day they have always been professional & courteous to me at all times. I would highly recommend to anybody to contact Step change for help. Reviewed on: 8th July 2023

Best advice

StepChange gave a very good advice in managing my debt. Reviewed on: 8th July 2023

Stepchange took my worries away

I did not hope to be able to reduce my debt, but StepChange have given me the knowledge and professional support to do just that. In 1 year my debt has neatly halved already. Reviewed on: 8th July 2023

Get Help

I was in debt from a few creditors to the point of no return so spoke to StepChange and they took over my debts with a pay monthly plan. Very helpful and I now have money every month to spend on my children while still paying off my debts. I still receive letters from my debts but I ignore them now as I know they're being handled. Reviewed on: 8th July 2023

Saved my life

I’ve literally hit rock bottom and due to a number of varying circumstances found myself in a ton of debt and not able to talk to anyone. Stepchange changed that.. I’m now paying affordable regular amounts and feel less like I’m drowning. Plus I’ve learnt to budget and learn and get support about what the future holds for me. Reviewed on: 8th July 2023

Easy to set up and such a relief

When everything started to go up I found myself struggling to pay bills. I knew I couldn't make the payments so I seeked help. They talked me through what to do and helped me set it all up. It was such a weight off. Reviewed on: 8th July 2023

Really Helpful, reassuring and thorough.

Staff I spoke to throughout, were really reassuring and patient. Took their time to explain all the details I needed to know to make my own choice. Reviewed on: 8th July 2023

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