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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18598 reviews)

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4.92

Based on 18,598 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18598)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Saviours

I was so worried about debt Stepchange were so helpful and totally professional nothing was to much trouble for them I should have gone sooner Reviewed on: 1st May 2024

Stress Free

Its great you can do it all on line Reviewed on: 1st May 2024

wonderful understanding staff

During a period of extreme anxiety due to mounting Legal bills I found myself between a rock and a very hard place. Not knowing where to turn a friend recommended StepChange. They were completely understanding of my situation. Reviewed on: 1st May 2024

Best choice I ever made calling StepChange

I had never heard of StepChange until Citizens Advice recommended them. So happy I called them, they talked me through my options & we came up with a Deft Management plan that I am able to meet each month. I won’t be debt free until 2028 but at least after years of not sleeping due to the worry I now sleep soundly. Highly recommended, extremely helpful & very friendly!!!! Reviewed on: 1st May 2024

Life changing .

Life changing . I was drowning in debt and couldn’t see a way out. Step change have been absolutely wonderful. Reviewed on: 1st May 2024

The best thing I ever did

I had almost £20k of unsecured debt. I was barely able to make the minimum payments. Stepchange spoke with my creditors and arranged a manageable monthly payment. The relief was incredible. I felt like I had my life back. Reviewed on: 1st May 2024

Amazing helpful staff.

Amazing helpful staff. I went from despair to feeling calm within a few hours. Reviewed on: 1st May 2024

Helped me when I needed help.

Helped me when I needed help. Would have been stuck without them. Reviewed on: 1st May 2024

Helped me out when everything was going against me

Helped me out when everything was going against me Reviewed on: 1st May 2024

None judgemental honest helpful advise

None judgemental honest helpful advise Reviewed on: 1st May 2024

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