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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16784 reviews)

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4.95

Based on 16,784 reviews, last reviewed 16th May 2026

99500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Im so glad that Stepchange is there for me, you're h... Im so glad that Stepchange is there for me, you're helpful what should I do without you? I really thank you. Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16784)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Debt Management Plan

I reached out after struggling with debt. I was made to feel very comfortable and at ease. The process was very straight forward and easy to follow. I am able to sleep at night now knowing I have a debt management plan in place. Reviewed on: 7th July 2023

Really helpful

Step Change have been absolutely brilliant. I got into a financial mess and was told about Step Change from my bank. I contacted them and everything was sorted really quickly. I now feel assured that my debts have been consolidated and regular payments are being made every month. I would definitely recommend Step Change to anyone who is having financial difficulties. Reviewed on: 7th July 2023

Would be in a not so good place without thier help.

They have helped me take control of my debt and also my life. I would be in a not so good place without thier help. Reviewed on: 7th July 2023

They took the stress away

I can’t tell you how much Step Change have helped me. I faced a significant amount of personal debt, I had backed myself into a corner financially. Finally, after being diagnosed with depression and getting help I was able to face the financial situation I was in. Once I got in contact with Step Change they helped me get on top of my situation. They treated me with dignity and respect and were never judgmental, they contacted all my debtors and based on my financial situation set out what payments I could afford. It’s a long road before I will be debt free, but I am so grateful for their help and support they helped me get my life back on track. Thank you. Reviewed on: 7th July 2023

A true life saver

They provided me with all the options in plain English. Detailed the pros and cons of each. I was not pressured to make a decision and they have handled everything perfectly since then. Reviewed on: 7th July 2023

Step change Fantastic

I advise every one with some difficult in your finances go true to the stepchange always ready to help with safety Reviewed on: 7th July 2023

FANTASTIC COMPANY!

Quick, efficient and super helpful! Thank you so mcuh for easing my worries and stressses this year! Reviewed on: 7th July 2023

Peace of mind

I contacted Stepchange by email and I am so glad I did. They were very helpful and explained my options to me. I decided on a debt repayment plan. Now each month Stepchange takes one payment to cover the debt repayment plan so I do not need to worry about my debts being paid. They have given me total peace of mind. I would highly recommend them !! Reviewed on: 7th July 2023

Getting me sorted after loosing my husband in September after forty years together.

Every one is so very helpful,explaining every thing.they are so very understanding. Lovely advisors. Reviewed on: 7th July 2023

Got my Life back!!

Step change were superb from start to finish, they reassured me with great non judgmental compassionate advice , helping me pick the right way out of my debt… which I had avoided for over 6 months, depressed and in isolation I could not see a way out, then their advisors took my debt plan, liaised with all parties and now I have one manageable payment per month with no dramas… I am back on track and can now see a future for me and my family , thank you step change !!! Impeccable selfless service !!! Reviewed on: 7th July 2023

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