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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I have my life back

I have found Stepchange to let me have my life back instead of spending every minute worrying about my finances.I can sleep at night. Reviewed on: 27th May 2026

They are so helpful i dont know where i would be wit...

They are so helpful i dont know where i would be without them Reviewed on: 27th May 2026

only ever had a great experience

only ever had a great experience Reviewed on: 27th May 2026

communication process

Excellent communication throughout process Reviewed on: 27th May 2026

Help on the long road

It is helping me on my road to being debt free. I was not sure whoch way to turn, or how to go about things, people don't really talk about debt. Finding StrepChange was a real relief. Reviewed on: 27th May 2026

Literally saved me from disaster

Literally saved me from disaster Reviewed on: 27th May 2026

Spoke to them about 3 weeks ago updated all my detai...

Spoke to them about 3 weeks ago updated all my details but when I go into my account nothings changed and last years figures so I’m confused have tried to phone but always such a long wait Reviewed on: 27th May 2026

They helped me when no one else did.

They helped me when no one else did. Reviewed on: 27th May 2026

Great friendly service.

Great service, I was extremely anxious contacting stepchange but they were so friendly and non judgemental, they listened and advised on a solution that worked for my circumstances .I slept for the first time in a long time after contacting them. Reviewed on: 27th May 2026

Debt Advice

All done online, no need to speak to anyone which I preferred because of embarrassment of having to use the service Reviewed on: 27th May 2026

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