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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

My experience has been nothing but positive with SC...

My experience has been nothing but positive with SC they have been fantastic in dealing with my self inflicted finances predicament. They don’t judge they listen and advise accordingly and it’s all totally confidential in trying to get an outcome and solution that is fair to all. I think they offer a excellent service in helping people like me who have encountered financial difficulties. Reviewed on: 27th May 2026

Step Change gave me my life back

The help Step Change has given me has completely altered the quality of my life. I was living with shame and worry and their involvement gave me back control of not only my finances but also my life. The debt management plan I have has taken so much stress out of my life. I can never thank them enough for helping find a way through Reviewed on: 27th May 2026

Excellent communication & good advice whenever needed

Excellent communication & good advice whenever needed Reviewed on: 27th May 2026

A sigh of relief

From the minute I contacted, I felt at ease and that a weight had been lifted.each member of the team has always given helpful advice Reviewed on: 27th May 2026

The piece of mind Step Change has given me is...

The piece of mind Step Change has given me is wonderful Reviewed on: 27th May 2026

Very helpful

It really helped me out of a very tricky situation that I didnt have a clue which way to turn Reviewed on: 27th May 2026

Fantastic solution to money worries!

Great from start to finish, easy online application and no hidden agendas! Reviewed on: 27th May 2026

Life Changing.

Life Changing. I can honestly say StepChange literally changed my life in such a positive way. I was in a really bad situation and with there expert advice they helped me through all my issues, I still have them but they’re still there to help. Reviewed on: 27th May 2026

Great customer service.....

Great customer service, put my mind at ease with all the worrying i iwas going throught. Can now see the light at the end of the tunnel. Reviewed on: 27th May 2026

Step change helped me massively after covid, banks w...

Step change helped me massively after covid, banks were horrible and treated me like a worst criminal, but step change sorted everything out and whole experience was really good Reviewed on: 27th May 2026

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