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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent staff

As you can imagine being in debt is extremely stressing I was at rock bottom I couldn't see a way out as a family we was broken struggling to eat enough to be well as all the money went on debts one of the people I was in debt with suggested stepchange and I immediately rang them every member of staff iv spoken to has been nothing short of amazing they are all supportive empathetic and didn't judge I was offered a dmp I was scared so I went off and thought about it I rang several times with silly questions yet wasn't left thinking I was being stupid or wasting there time in the end I went with there recommendation I now make 1 monthly payment and withing the next 3 years I would be debt free the website is easy to use to update things I have recommended this to friends and family even a stranger in the bank who was begging for a loan to help her my life has completely changed I can eat take the kids on the occasional day out I can't thank stepchange enough Reviewed on: 7th July 2023

Very good service

Very thorough and compassionate in times of crisis. A wealth of information and support. Grateful for their help and advice! Reviewed on: 7th July 2023

Dealt with very quickly, great advice given

They helped me quickly and didn't judge me.got things sorted and now I'm a lot less stressed Reviewed on: 7th July 2023

Excellent service

The uniqueness of handling customer with debt and gove a fantastic peace of mind. Reviewed on: 7th July 2023

Great help

Great help, great support, knowledgeable, fantastic customer service Reviewed on: 7th July 2023

Life changing

Well what can I say…..Stepchange is the best thing since sliced bread. They’ve helped me so much with my debts. Everyone you speak to is so polite and understanding. They never make you feel like it’s your own fault for getting into debt. Most of all they’ve helped me sleep at night and not be afraid of the postman. Reviewed on: 7th July 2023

Their help has been fantastic

They helped me get back on my feet and breathe a sigh of relief when they worked to sort my accumulated debts due to my son constantly ripping me off. I am very thankful to them Reviewed on: 7th July 2023

Life changing and accessible

I was really struggling financially but Stepchange sorted everything out for me, online. Now all my payments are consolidated into one affordable monthly payment, the relief was immeasurable. Reviewed on: 7th July 2023

Someone to help reduce your worries

From the very beginning the support I received was tremendous! They helped me to take away my worries of the large unmanageable debt that I am in. They contacted my creditors and did all the payment agreements on my behalf. I would not have coped without their assistance. Reviewed on: 7th July 2023

Exceptionally Brilliant!

When one thinks all hope is lost. When your world implodes and the weight of worrying begins to take its toll Step Change really will help. The advisors are friendly and caring yet realistic and straight talking. There’s no judgement here. They literally help you see things more clearly and help you start getting back on track. I cannot recommend Step Change highly enough. Reviewed on: 7th July 2023

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