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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Weight lifting that makes a huge difference

Contacting Step Change was a game changing moment in my life. I'd used all my saving paying my monthly debts while off work with a deteriorating Illness. This was during covid second wave. I'd tried working with companies myself but to no workable outcome. After my initial conversation with Step Change I had huge feeling of relief as if I was listened too and the weight on my shoulders was being shared, The advice and support they gave was a game changer for me. I don't know where I would be if I hadn't made that initial contact, Their debt management plan was such a great support. I could get on with my health battle without the worry. They are always there if I need further advice or if I'm having difficulties with a debter. They gave advice on how to approach any issues with companies too. Such an excellent service. I would recommend to anyone with debt issues. Reviewed on: 7th July 2023

Thank you for saving me!

Step change saved me from going into further debt! I’m not sure what I would have done without the advice they gave and continue to give me. Reviewed on: 7th July 2023

Amazing support

Step change has made My life So much easier no stressing about bills just easy process and great service Reviewed on: 7th July 2023

Could have asked for more

The team at step change were so understanding; reassuring and supportive from start to finish. When I was in a dark place they assured me there was light at the end of the tunnel. They even offered support beyond my financial situation to ensure I was getting all the advice and support pertaining to my circumstances as a whole. I’d like to take this opportunity to say a big thank you to all at step change for giving me the hope that was so much needed in my moment of distress and desperation . You really have changed my life and given me the opportunity to get my life back on track. Absolute top marks for support and service when needed the most! Reviewed on: 7th July 2023

Would recommend to everyone in need!

So helpful, so police and friendly and understand - no judgement felt! Always responsive and helpful! Reviewed on: 7th July 2023

Debt Management Plan

I reached out after struggling with debt. I was made to feel very comfortable and at ease. The process was very straight forward and easy to follow. I am able to sleep at night now knowing I have a debt management plan in place. Reviewed on: 7th July 2023

Really helpful

Step Change have been absolutely brilliant. I got into a financial mess and was told about Step Change from my bank. I contacted them and everything was sorted really quickly. I now feel assured that my debts have been consolidated and regular payments are being made every month. I would definitely recommend Step Change to anyone who is having financial difficulties. Reviewed on: 7th July 2023

Would be in a not so good place without thier help.

They have helped me take control of my debt and also my life. I would be in a not so good place without thier help. Reviewed on: 7th July 2023

They took the stress away

I can’t tell you how much Step Change have helped me. I faced a significant amount of personal debt, I had backed myself into a corner financially. Finally, after being diagnosed with depression and getting help I was able to face the financial situation I was in. Once I got in contact with Step Change they helped me get on top of my situation. They treated me with dignity and respect and were never judgmental, they contacted all my debtors and based on my financial situation set out what payments I could afford. It’s a long road before I will be debt free, but I am so grateful for their help and support they helped me get my life back on track. Thank you. Reviewed on: 7th July 2023

A true life saver

They provided me with all the options in plain English. Detailed the pros and cons of each. I was not pressured to make a decision and they have handled everything perfectly since then. Reviewed on: 7th July 2023

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