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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent service

Step change helped me every step of the way. Always on hand if you want advice. Reviewed on: 7th July 2023

Amazing

Step change are a life saver, the advisors are so helpful and kind and non judgemental. All the stress you feel is taken away in an instance . All the hard work that they put in behind the scenes should be recognised. Amazing company with amazing staff. Reviewed on: 7th July 2023

Highly recommended

Very helpful and understanding of my situation Reviewed on: 7th July 2023

The best decision I made, thank you step change

I only wish I had contacted step change earlier. The lady who I spoke with was very helpfully and made setting up my dmp easy. The way she spoke to me never once made me feel as if she was judging me or blaming me for allowing my finances to get into a mess. A soon as it was set up I felt relieved and positive about moving forward. Thank you step change. Reviewed on: 7th July 2023

Quick and efficient

I'm deaf and struggle on the phone so it was a relief that everything could be done online. Really good advice and quick and easy to set up my debt management plan. Reviewed on: 7th July 2023

Piece of mind, and, freedom from financial worries

Best advice ever! Totally confidential, wholly supportive. Can't thank them enough. Would recommend Step Change 100% from the start. Reviewed on: 7th July 2023

Life changing help

I put off trying to deal with overwhelming debt made far worse by the cost of living crisis, Step Change helped me find light at the end of the tunnel and find a way forward that will eventually clear my debts rather than them keep getting bigger. It was all done online with no hassle and in my own time after work in the evenings, all was very straightforward and easy to understand all my options. Reviewed on: 7th July 2023

The best in the business

Step change helped me make a very difficult situation much calmer by helping me take control of my finances. I feel a lot calmer now knowing there is a light at the end of the tunnel and for me to become debt free. Thank you so much for your help and support Reviewed on: 7th July 2023

Easy straight forward application

The team were very helpful and kind and understanding, gave me all the options on what was best for me going forward. The whole process took less than 2 weeks to set up my DMP Reviewed on: 7th July 2023

Dont know where i would be without them

I had the best help i could get. Little stressful at first but they got me through it cant thank them enough. Reviewed on: 7th July 2023

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