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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Competent, empathetic solution provider

Competent, empathetic staff who listen without prejudice, provide effective solutions in a timely manner. Reviewed on: 1st May 2024

Fantastic Ongoing Support

Stepchange have been fantastic from the first phone call to their on-going support & help. Have helped me & my family to live again & hopefully only 1 year left & all my debt will be clear Reviewed on: 1st May 2024

Fantastic support when it’s needed the most.

Fantastic support when it’s needed the most. All done in a non judgemental way. Reviewed on: 1st May 2024

Step change has been invaluable in our debt management

Step change helped evaluate all our debts and what action was best suited for us. The biggest step is making that phone call and admitting you’re in need of help. They guided us through our debt management plan and organised affordable payment plans. They keep in touch and can amend our plan if circumstances change which we have done. The relief of finally being in control of our debt as opposed to it controlling us is why I would highly recommend them. There is no shame in reaching out for help. Reviewed on: 1st May 2024

Stepchange take the stress out of managing your debts!

Great advice on how best to manage your debts. Quick, easy process., great communication, huge relief they negotiate affordable repayments for you. I can’t praise them highly enough. Reviewed on: 1st May 2024

Their help has been invaluable and has helped me so...

Their help has been invaluable and has helped me so much. I was so stressed until I bit the bullet and asked for help. I am looking forward to be debt free in 2 more years. Reviewed on: 1st May 2024

Wonderful support.

My husband and I are at retirement age and prior to this, serious illness meant that our debts got out of control. Through Citizens Advice we made contact with Stepchange and they helped us put a debt management plan together. That was a few years ago and although we still have issues to deal with moving forward, our creditors now leave us alone and Stepchange manage our DMP and deal with any issues. They are a godsend and without them I don’t think I could have carried on. I can now sleep at night and I know that they will help us deal with things in the future and be at our side. As a charity they do not charge any fees like some other companies that hard sell. All they need is honesty from you nothing else. All of our monthly payments go to the creditors. We couldn’t recommend them strongly enough. Reviewed on: 1st May 2024

Struggling to survive after leaving husband

After leaving my husband and having to start again from nothing with 2 children Step Change was a big help. Private rent was 5 times more than my mortgage was. I only had my wage to live on to support 2 children, and I didn't have enough to pay my loans, catalogue and credit cards that's I'd got to refurbish and convert the mortgaged house id left behind. Reviewed on: 1st May 2024

At a time of feeling like I wanted to bury my head,...

At a time of feeling like I wanted to bury my head, stepchange helped me take back control Reviewed on: 1st May 2024

A company you can rely on.

I've been with this company for years and they've really helped me with my huge debt big time. It helped me with all the dealings and financing my monthly payment affordable. Reviewed on: 1st May 2024

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