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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Helpful, knowledgeable and friendly

Having recently being bereaved, I was having difficulty in keeping up my payments. I contacted Step Change who advised a debt management programmme. I submitted my income and expenditure account which was approved by Step Change and submitted to my creditors for their approval, which was granted. I have been making regular payments into the DMP and am having* no more sleepless nights. Thank you Step Change. Reviewed on: 7th July 2023

So easy to follow and complete peace of mind

I was so anxious and depressed due to my financial situation but Stepchange took away all that and provided a first class service. Reviewed on: 7th July 2023

Fab company

Step change have helped me enormously with my debts and sorting the creditors out taking the strain off me. Obviously you have to supply them with all the relevant information but they then correspond with the creditors which prevents the creditors being on your back. If you need any financial assistance, I would definitely recommend Step Change Reviewed on: 7th July 2023

If you need help just ask Step Change

I recommend Step Change to anyone who are struggling with debts. They are very helpfull. Thank you Step Change! Reviewed on: 7th July 2023

Life savers......quite literally

Thanks to Stepchange I can sleep at night and afford food and rent. I'm relieved that I'm paying my creditors back but not be stressed about it. If you are struggling financially please call these guys. Every one of their staff have been so helpful. I really can't recommend them enough. Reviewed on: 7th July 2023

Excellent staff

As you can imagine being in debt is extremely stressing I was at rock bottom I couldn't see a way out as a family we was broken struggling to eat enough to be well as all the money went on debts one of the people I was in debt with suggested stepchange and I immediately rang them every member of staff iv spoken to has been nothing short of amazing they are all supportive empathetic and didn't judge I was offered a dmp I was scared so I went off and thought about it I rang several times with silly questions yet wasn't left thinking I was being stupid or wasting there time in the end I went with there recommendation I now make 1 monthly payment and withing the next 3 years I would be debt free the website is easy to use to update things I have recommended this to friends and family even a stranger in the bank who was begging for a loan to help her my life has completely changed I can eat take the kids on the occasional day out I can't thank stepchange enough Reviewed on: 7th July 2023

Very good service

Very thorough and compassionate in times of crisis. A wealth of information and support. Grateful for their help and advice! Reviewed on: 7th July 2023

Dealt with very quickly, great advice given

They helped me quickly and didn't judge me.got things sorted and now I'm a lot less stressed Reviewed on: 7th July 2023

Excellent service

The uniqueness of handling customer with debt and gove a fantastic peace of mind. Reviewed on: 7th July 2023

Great help

Great help, great support, knowledgeable, fantastic customer service Reviewed on: 7th July 2023

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