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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

StepChange have helped me with the stress of debt ma...

StepChange have helped me with the stress of debt management. Their customer service is reassuring and so helpful. Great service, recommended. Reviewed on: 1st May 2024

Excellent service

Easy access, helpful and non judgemental staff, excellent communication and regular monthly statements. Reviewed on: 1st May 2024

Helped me a lot get out of a lot of debt.

Helped me a lot get out of a lot of debt. Life is less stressful now. Reviewed on: 1st May 2024

Excellent Customer Service

Step change knows and understand how I feel and plan for my financial independence. Reviewed on: 1st May 2024

Very professional people easy to understand

Very professional people easy to understand Reviewed on: 1st May 2024

My experience with StepChange, Debt Management is ex...

My experience with StepChange, Debt Management is excellent because I was in a life of worries about managing my debt and I was not working to service my debt because of sickness. I did not know what to do and what would happen to me. Then I lacked to be introduced to StepChange by the Citizen advice bureau. Since knowing them, I feel relaxed, happy, no worries any more because through their help I have been able to pay my debt according to what I can afford and my debts are coming down and down. They have helped me to discipline my money, I can budget and spend wisely. They have a good team of staff who are always there to provide support and advice when I am preparing my statement. I feel comfortable ringing them and asking them anything I didn't know. Every month, they send me information when the next debit is taken from my account. If someone knocked on my door I would be free to open it than before, when I was scared with the bailiff. Thank you so much StepChange. Reviewed on: 1st May 2024

Helped me lot managing my debt when life turned real...

Helped me lot managing my debt when life turned real though on me. thank you the step change team Reviewed on: 1st May 2024

You have always looked after me and stopped me worry...

You have always looked after me and stopped me worrying over the years Reviewed on: 1st May 2024

Heavily in Debt

Was very heavily in debt and struggling financially and emotionally. Stepchange listened with no judgement. And dealt with all my debtors. Am still in debt and will be for some time but Stepchange have made a massive difference to my life and am able to pay back all my debt in an affordable way. Reviewed on: 1st May 2024

WILLING TOO LISTEN

brilliant staff seem to understand what is needed.Never talk down to you,they just help. Reviewed on: 1st May 2024

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