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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
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Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Lifesaver!

5
SteChange is by far the best credit counselling service. Everything that you need to know, so many options to manage your debt, and learn how to budget better too. Reviewed on: 23rd July 2021
Abigail's avatar
Abigail

The saviour

5
At the start of the process I thought me and my family would lose our house, but with the help and guidance things got better to the point were we are now only 6 months away from finishes a 10 year plan! Reviewed on: 23rd July 2021
A Cowpe's avatar
A Cowpe

Outstanding

5
Your support, advice and help were outstanding and helped me regain control of not only my finances but my life. Reviewed on: 23rd July 2021
Denise streeting 's avatar
Denise streeting

Superb service

5
Would be lost in a sea of debts without them Reviewed on: 23rd July 2021
John Beedell's avatar
John Beedell

Dept help Irequired

3
Stepchange have been very helpful with my dept, and would highly recommend them. Reviewed on: 23rd July 2021
Philip Ives's avatar
Philip Ives

Excellent service

5
Amazing and brilliant customer oriented service with empathy Reviewed on: 23rd July 2021
Ade Oragbade's avatar
Ade Oragbade

They supported me through it all!

5
Step Change are the most understanding, supportive and non judgemental people in the world. They are empathetic and understand what you need and what you don't need when you are at your most vulnerable. Don't get me wrong, they don't sugar-coat it, but at the same time, being realistic and supportive is their superpowers. Thanks for all thatbyou have done to get me and my family through this. Goodness knows where we would be without you. Keep up the good work. You don't just need Awards, you need medals! Reviewed on: 23rd July 2021
Kim J's avatar
Kim J

Helped me back from the brink.

5
StepChange have helped me so much especially after a divorce and then being made redundant. I would not have managed to survive without their help and support. I'm still using them now but my debts are gradually disappearing and my mental health has improved dramatically. I wish I could thank every person who has helped me from StepChange personally. Reviewed on: 23rd July 2021
Tracy's avatar
Tracy

The savoir in a crisis

5
IT was the best decision in my live to a dark time to involve stepchange. They helped me to see the light in a tunnel, as I almost gave up. This organization and its people provide the honest and genuine supported I needed. Thank you for all your commitment for help Reviewed on: 23rd July 2021
Michael 's avatar
Michael

excellent fit

5
step change helped me manage my debts due to covid and being made redundant without their guidance and support not sure what would have happened to me and my family. Reviewed on: 23rd July 2021
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clare wilkins

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