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Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent • 4.91/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,615 product reviews

Average score of 4.91/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society, formerly Ipswich Building Society really shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People appreciate the clear explanations and personal service that make savings straightforward. However, some feel the savings rates could be more competitive and wish for longer branch hours or more modern banking options.

Positive themes

  • Suffolk Building Society, formerly Ipswich Building Society Savings staff are friendly, helpful and make things easy. (93 mentions)
  • Suffolk Building Society Savings offers clear explanations and helpful advice in branch. (39 mentions)
  • Suffolk Building Society Savings is loved for its local branches and face-to-face service. (27 mentions)
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About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2615 company reviews • Last reviewed within 7 days

Ravenswood Service

Savings • 14th September 2026

Charlotte Davis was wonderful and saw me when I didn’t have an appointment so I wouldn’t miss out when I was on holiday

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Excellent customer service, secured a savings accoun...

Savings • 14th September 2026

Excellent customer service, secured a savings account perfect for me with relevant information given to me, super helpful.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Opening a fixed deposit account

    I wanted to open a fixed deposit and also move some funds away from my bank. Suffolk Building Society offered a better rate than my... I wanted to open a fixed deposit and also move some funds away from my bank. Suffolk Building Society offered a better rate than my bank. The staff in Saxmundham branch were very helpful and knowledgable about the product that I wanted. The process to open the account was straightforward with no problems Read more Read less

    Savings
    Verified source 14th September 2026
  • 5.00/5

    Always very helpful and the location is very conveni...

    Always very helpful and the location is very convenient to where we live.

    Savings
    Verified source 14th September 2026
  • 5.00/5

    Everyone is very friendly and very helpful for a per...

    Everyone is very friendly and very helpful for a person with very little knowledge about savings

    Savings
    Verified source 11th September 2026
  • 5.00/5

    Very happy with Suffolk building society, good rates...

    Very happy with Suffolk building society, good rates and good customer service

    Savings
    Verified source 11th September 2026
  • 5.00/5

    Helpful and friendly

    All questions were answered in a friendly way and advice given when asked.

    Savings
    Verified source 9th September 2026
  • 5.00/5

    I am someone who really doesn’t know much about mone...

    I am someone who really doesn’t know much about money and, aged 31, I should be better. But your member of staff has been so... I am someone who really doesn’t know much about money and, aged 31, I should be better. But your member of staff has been so kind explaining various queries I’ve had and I now feel much happier and have a plan. Read more Read less

    Savings
    Verified source 8th September 2026
  • 5.00/5

    Excellent customer service by the Mortgage Lending team

    We contacted Suffolk Building Society for a mortgage and was assigned to the mortgage advisor, Stephen Lye. He delivered excellent customer service throughout the process.... We contacted Suffolk Building Society for a mortgage and was assigned to the mortgage advisor, Stephen Lye. He delivered excellent customer service throughout the process. Stephen clearly explained each step and managed our expectations regarding timescales, he happily answered any questions that we had and he was always easily contactable. Despite our somewhat complex personal circumstances, Stephen helped make the entire process seamless and stress free. THANK YOU - we truly appreciate it. Read more Read less

    {"display":"Marie","full_name":"Marie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Marie 7th September 2026
  • 5.00/5

    Very helpful, with lots of information

    Very helpful, with lots of information

    Savings
    Verified source 7th September 2026
  • 5.00/5

    Michelle was extremely well informed, helpful and pr...

    Michelle was extremely well informed, helpful and professional whilst being empathetic and understanding of my needs She explained everything very thoroughly. I could not have asked for a better experience.

    Savings
    Verified source 4th September 2026

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