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Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent • 4.92/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 1,996 product reviews

Average score of 4.92/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society, formerly Ipswich Building Society really shines with its friendly, helpful staff and the personal face-to-face service that feels like a proper local community hub. People love the convenience of local branches and the straightforward, clear advice they get. On the downside, some find the savings rates a bit low and wish for longer opening hours or more modern banking features like cards and online access. Mortgage experiences were mixed, with some frustrations over delays and communication.

Positive themes

  • Savings staff are friendly, helpful and explain everything clearly.
  • Local branches are convenient and offer a welcoming atmosphere.
  • Savings products have competitive rates and clear terms.

Negative themes

  • Savings rates could be better compared to other providers.
  • Branch opening hours are too limited; Saturday openings missed.
  • Mortgage service was slow and frustrating with poor communication.
Summarised by AI
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About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1996 company reviews • Last reviewed within 7 days

Freya very helpful, efficient and pleasant.

Savings • 20th March 2026

Freya very helpful, efficient and pleasant.

Verified source
Rated Excellent • 5/5
Read more product reviews

Excellent service in Felixstowe by Shona And Manager

Savings • 20th March 2026

Excellent service in Felixstowe by Shona And Manager

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Love coming to Woodbridge.

    Love coming to Woodbridge. Staff are friendly, polite and a lovely young man

    Savings
    Verified source 20th March 2026
  • 5/5

    Clear and presice information inn a friendly manner.

    Clear and presice information inn a friendly manner..

    Savings
    Verified source 20th March 2026
  • 5/5

    Charlotte was very helpful.

    Charlotte was very helpful and knowledgable about the product I needed.

    Savings
    Verified source 20th March 2026
  • 5/5

    Very easy to understand and a very nice person

    Very easy to understand and a very nice person that’s the most important thing made it so simple to understand everything

    Savings
    Verified source 20th March 2026
  • 5/5

    Opened an isa at Woodbridge.

    Opened an isa at Woodbridge. Clean, comfortable branch, easy as it should be!

    Savings
    Verified source 20th March 2026
  • 5/5

    Exemplary customer service

    I’ve had a mortgage with Suffolk since 2022. I’ve just renewed my mortgage for the second time. The customer service I’ve recently received and throughout... I’ve had a mortgage with Suffolk since 2022. I’ve just renewed my mortgage for the second time. The customer service I’ve recently received and throughout the last four years has been exemplary. They always reply very quickly with the upmost professionalism and they are always friendly. I’ve banked with my different banks over the years and I can firmly say that they are one of the best. Thank you - with an extra big thank you to Zoe, Joe, Maria for their help with my recent renewal of my mortgage. Read more Read less

    {"display":"Catherine N","full_name":"Catherine N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Catherine N 20th March 2026
  • 5/5

    Everything was explained very well and opening new a...

    Everything was explained very well and opening new accounts was seamless. Thank you

    Savings
    Verified source 19th March 2026
  • 5/5

    Really helpful admin team

    We have had a mortgage with Suffolk BS for nearly 3 years and they've always been really helpful in answering the phone and emails. You... We have had a mortgage with Suffolk BS for nearly 3 years and they've always been really helpful in answering the phone and emails. You can actually call or email and get an answer!! This isn't true of all organisations by any means. Read more Read less

    {"display":"J Pixie","full_name":"J Pixie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    J Pixie 19th March 2026
  • 5/5

    Friendly to dogs & Helpful Friendly to dogs & Helpful

    Friendly to dogs & Helpful Friendly to dogs & Helpful

    Savings
    Verified source 19th March 2026

    Products from Suffolk Building Society, formerly Ipswich Building Society

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