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Suffolk Building Society, formerly Ipswich Building Society reviews

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Rated Excellent • 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

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Last reviewed within 14 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,486 product reviews

Average score of 4.90/5
5 star
92%
4 star
5%
3 star
1%
2 star
1%
1 star
1%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Outstanding, friendly, efficient and thoughtful serv...

Outstanding, friendly, efficient and thoughtful service in every way. Matched our needs to the best mortgage product available and I would say the best experience... Outstanding, friendly, efficient and thoughtful service in every way. Matched our needs to the best mortgage product available and I would say the best experience we have ever had with banks or building societies. Being a customer with the Suffolk Building Society has brought us financial peace of mind. Read more Read less

{"display":"Timothy C","full_name":"Timothy C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Timothy C 23rd June 2025

Latest negative rating

1/5

Incompetent, frustrating and time-wasters

Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised... Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised and questioned - even though nothing had changed since the last time we applied for a mortgage! We gave up in the end as they wanted us to spend event MORE money getting a solicitor involved. Totally unnecessary. Read more Read less

{"display":"Clare R","full_name":"Clare R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Clare R 13th March 2025
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About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1486 company reviews • Last reviewed within 14 days

Outstanding, friendly, efficient and thoughtful serv...

Mortgages • 23rd June 2025

Outstanding, friendly, efficient and thoughtful service in every way. Matched our needs to the best mortgage product available and I would say the best experience... Outstanding, friendly, efficient and thoughtful service in every way. Matched our needs to the best mortgage product available and I would say the best experience we have ever had with banks or building societies. Being a customer with the Suffolk Building Society has brought us financial peace of mind. Read more Read less

{"display":"Timothy C","full_name":"Timothy C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent Experience

Mortgages • 23rd June 2025

I came direct without a broker and had an excellent experience with Suffolk. I found the deal myself and found it to be very compatible... I came direct without a broker and had an excellent experience with Suffolk. I found the deal myself and found it to be very compatible with what I was looking for. I was assigned a single point of contact throughout and Mr Lye (the adviser) was incredibly approachable. Unlike my experience with other Building Societies, I was provided with a fairly comprehensive list of what they required to assess for the mortgage and once this was all provided I was given a timely response. Very satisfied and would highly recommend. Read more Read less

{"display":"Tom J","full_name":"Tom J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Good service.

    Good service. Everything went smoothly.

    {"display":"Matt H","full_name":"Matt H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Matt H 23rd June 2025
  • 5/5

    SBS just make my life easier.

    SBS just make my life easier. Every communication I have them is explained so easily and straightforward. Always helpful in every way . I just... SBS just make my life easier. Every communication I have them is explained so easily and straightforward. Always helpful in every way . I just spoke to Marina today, she helped me renew my mortgage with such a helpful, reassuring voice and manner. I’ve been with them now for 7 years and have never regretted it. Read more Read less

    {"display":"Gerry","full_name":"Gerry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Gerry 18th June 2025
  • 5/5

    I wish all companies would learn from Suffiolk BS...

    I wish all companies would learn from and adopt the standard of service offered by Suffolk Building Society. The call was answered quickly, efficiently, kindly... I wish all companies would learn from and adopt the standard of service offered by Suffolk Building Society. The call was answered quickly, efficiently, kindly and with great professional competence. Well done Amanda and Jodie and thank you for making a difficult job easy for me. Read more Read less

    {"display":"Margaret B","full_name":"Margaret B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Margaret B 16th June 2025
  • 5/5

    Efficiently and smooth setting up of isa account.

    My initial phone enquiry was answered immediately and positively with an offer to send me their application pack for a fixed rate isa. On returning... My initial phone enquiry was answered immediately and positively with an offer to send me their application pack for a fixed rate isa. On returning the form by post I got a quick reply that my isa transfer-in request would be actioned as soon as possible on my chosen date. This process happened exactly as I hoped, with a confirmation letter and passbook received by post soon afterwards Read more Read less

    {"display":"Alan Butler","full_name":"Alan Butler","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan Butler 13th June 2025
  • 5/5

    Remarkable experience so far

    Even though still awaiting an offer, I think Stephen Lye is a superb advisor and credit should always be given where due - he adds... Even though still awaiting an offer, I think Stephen Lye is a superb advisor and credit should always be given where due - he adds a personal touch; treats you like a customer should , which is something that is missing in most other places these days. Read more Read less

    {"display":"Charlie","full_name":"Charlie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Charlie 13th June 2025
  • 5/5

    Outstanding mortgage service.

    This was the most positive experience we have ever had in dealing with mortgages, banks and building societies. Suffolk Building Society was respectful, friendly, supportive... This was the most positive experience we have ever had in dealing with mortgages, banks and building societies. Suffolk Building Society was respectful, friendly, supportive and efficient. Their mortgage executive, Stephen Lye, in particular, was super professional and a magnificent communicator. We have been matched with a product that best suits our needs and has ensured we can stay in our house for the rest of our lives, should we want to. Read more Read less

    {"display":"TC","full_name":"TC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    TC 7th June 2025
  • 5/5

    Friendly, Local, Values

    Lovely to come in, have a cup of tea with friendly staff that enjoyed my dog in the appointment nothing to improve.

    Savings
    Verified source 30th May 2025
  • 5/5

    Helpful Local

    Friendly and professional and ono out doorstep, working well no need to change.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Very satisfactory, Everything explained.

    Savings
    Verified source 30th May 2025

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