Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent • 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,507 product reviews

Average score of 4.90/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society’s Savings product shines with genuinely friendly, helpful staff and a lovely local branch experience that feels personal and welcoming. Many appreciate the clear explanations and the option to deal face-to-face rather than online. However, some grumble about limited Saturday opening hours and feel the savings rates could be more competitive. Mortgages left a few feeling frustrated by slow processes and poor communication.

Positive themes

  • Savings staff are friendly, helpful and make you feel genuinely welcome. (84 mentions)
  • Savings branches offer a personal touch with face-to-face service and clear explanations. (10 mentions)
Summarised by AI
Was this helpful?

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2507 company reviews • Last reviewed within 7 days

Friendly, professional service.

Savings • 28th July 2026

Friendly, professional service. Prompt responses. Decent, competitive savings rates. Face to face service. Local. branch access.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

All staff very helpful and supportive particularly a...

Savings • 28th July 2026

All staff very helpful and supportive particularly and the manager and Charlotte. I have been in contact with the building society for a mortgage enquiry... All staff very helpful and supportive particularly and the manager and Charlotte. I have been in contact with the building society for a mortgage enquiry first and now for my savings based on the service and potentially an investment. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Professional staff, made everything simple and easy...

    Professional staff, made everything simple and easy to understand.

    Savings
    Verified source 28th July 2026
  • 5.00/5

    Very good.

    Very good. Excellent communications and very pleasant.

    Savings
    Verified source 28th July 2026
  • 5.00/5

    Pleasant experience everything dealt with well and s...

    Pleasant experience everything dealt with well and superbley. Seen on a walk in basis. Completed an ISA application in a private office. Like the friendly personal service.

    Savings
    Verified source 27th July 2026
  • 5.00/5

    First class.

    Local, friendly for us. Good advice given and questions answered.

    Savings
    Verified source 27th July 2026
  • 5.00/5

    Power of attorney

    Overall very good. Laura explained everything in great detail so we understood all the details of the accounts we would be managing

    Savings
    Verified source 27th July 2026
  • 5.00/5

    Very friendly and helpful.

    Very friendly and helpful. Laura was very professional and knowledgable

    Savings
    Verified source 25th July 2026
  • 5.00/5

    It was seamless experience with a welcoming member o...

    It was seamless experience with a welcoming member of staff

    Savings
    Verified source 24th July 2026
  • 5.00/5

    Fantastic support from Shona and the Felixstowe team.

    Was able to get an immediate appointment, patiently ran through all my saving options and made some excellent suggestions. Helped set up 4 separate accounts... Was able to get an immediate appointment, patiently ran through all my saving options and made some excellent suggestions. Helped set up 4 separate accounts with excellent guidance and information. The whole Felixstowe branch staff were warm, kind & welcoming, exactly what I needed to make informed decisions on my savings portfolio which you can’t get from a website. Read more Read less

    Savings
    Verified source 24th July 2026
  • 5.00/5

    Very professional and clearly explained.

    Very professional and clearly explained.

    Savings
    Verified source 23rd July 2026

    Products from Suffolk Building Society, formerly Ipswich Building Society

    Showing all products offered by Suffolk Building Society, formerly Ipswich Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice