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Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent • 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 1,279 product reviews

Average score of 4.90/5
5 star
92%
4 star
5%
3 star
1%
2 star
1%
1 star
1%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended positively over the past 90 days

Latest positive rating

5/5

I cannot fault the customer service I received from...

I cannot fault the customer service I received from SBS: they managed to fit me in at very short notice, were incredibly helpful and were... I cannot fault the customer service I received from SBS: they managed to fit me in at very short notice, were incredibly helpful and were able to set up my account that morning. I would not hesitate to recommend them to anyone. Read more Read less

{"display":"Jamie ","full_name":"Jamie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Jamie 21st December 2024

Latest negative rating

1/5

Beware false promises from this lender!

We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable... We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Read more Read less

{"display":"Valerie R","full_name":"Valerie R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Valerie R 12th August 2024
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About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1279 company reviews • Last reviewed within 7 days

I cannot fault the customer service I received from...

Savings • 21st December 2024

I cannot fault the customer service I received from SBS: they managed to fit me in at very short notice, were incredibly helpful and were... I cannot fault the customer service I received from SBS: they managed to fit me in at very short notice, were incredibly helpful and were able to set up my account that morning. I would not hesitate to recommend them to anyone. Read more Read less

{"display":"Jamie ","full_name":"Jamie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Additional borrowing. Excellent mortgage consultant.

Mortgages • 20th December 2024

We needed to borrow some additional money to finish the self-build that had been completed using a Suffolk/ Ipswich self-build loan. Stephen (Lye) was our... We needed to borrow some additional money to finish the self-build that had been completed using a Suffolk/ Ipswich self-build loan. Stephen (Lye) was our consultant, and did a first class, thoroughly professional job in taking us through the process, and explaining every stage comprehensively. Stephen was a credit to the company, and thoroughly recommended. Thanks, and congratulations. Read more Read less

{"display":"Peter N","full_name":"Peter N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent advice on taking out an additional advance.

    Very good advice on taking out an additional advance on our Suffolk Mortgage. The Advisor (EW) explained everything clearly and helped us come to a... Very good advice on taking out an additional advance on our Suffolk Mortgage. The Advisor (EW) explained everything clearly and helped us come to a decision re how to proceed. He was much more knowledgeable than other bank or building society advisers I have dealt with before. Read more Read less

    {"display":"Roderick S","full_name":"Roderick S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Roderick S 3rd December 2024
  • 5/5

    Local, friendly, excellent

    Staff all very friendly and nice. Very helpful and know all product details/information. Quick and easy to do what I needed.

    Savings
    Verified source 30th November 2024
  • 5/5

    In branch service review

    We dealt with Annie at the Sudbury branch. Everything was dealt with very professionally and efficiently. Felt we were dealing with a real building society!.

    Savings
    Verified source 30th November 2024
  • 5/5

    Easy to use

    Meeting started on time. Offered a drink. Annie very friendly and helpful.

    Savings
    Verified source 30th November 2024
  • 5/5

    Always there for us

    Able to book appointment which took place on time and in private.

    Savings
    Verified source 30th November 2024
  • 5/5

    Local, easy, fair

    A very well explained and good experience investing our money.

    Savings
    Verified source 29th November 2024
  • 5/5

    Very nice people

    I was very happy with the service and felt comfortable and at ease with the experience. Tea was nice.

    Savings
    Verified source 29th November 2024
  • 5/5

    Local good products

    Great experience - friendly and informative.

    Savings
    Verified source 29th November 2024
  • 5/5

    Convenient, friendly, helpful

    Always a pleasure to go and see the ladies in Aldeburgh. The opening hours could be extended.

    Savings
    Verified source 28th November 2024

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