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Suffolk Building Society, formerly Ipswich Building Society reviews

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Rated Excellent 4.91/5

Suffolk Building Society, formerly Ipswich Building Society reviews

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Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 1,371 product reviews

Average score of 4.91/5
5 star
92%
4 star
5%
3 star
1%
2 star
1%
1 star
1%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Customer Service

We would like to record our appreciation of the excellent way in which Benny Townley supported us during the process of purchasing another house .... We would like to record our appreciation of the excellent way in which Benny Townley supported us during the process of purchasing another house . He is an absolute star . I would also like to compliment you on your staff training as everybody is so friendly and welcoming .when we visit Woodbridge . Read more Read less

Latest negative rating

1/5

Beware false promises from this lender!

We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable... We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Read more Read less

{"display":"Valerie R","full_name":"Valerie R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Valerie R 12th August 2024

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1371 company reviews Last reviewed within 7 days

Customer Service

Savings 12th March 2025

We would like to record our appreciation of the excellent way in which Benny Townley supported us during the process of purchasing another house .... We would like to record our appreciation of the excellent way in which Benny Townley supported us during the process of purchasing another house . He is an absolute star . I would also like to compliment you on your staff training as everybody is so friendly and welcoming .when we visit Woodbridge . Read more Read less

Rated Excellent 5/5
Read more product reviews

Approachable, polite, knowledgeable

Savings 28th February 2025

Great experience and lovely coffee! Annie was very polite and knowledgeable and a pleasure to deal with. Thank you.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Local, convenient, helpful

    Accounts available in the office as well as online.

    Savings
    Verified source 28th February 2025
  • 5/5

    All very good

    Nothing to improve on - staff very helpful and friendly, explained everything I needed to know very well. Even had a cuppa, what more could you ask for?.

    Savings
    Verified source 28th February 2025
  • 5/5

    Friendly, swift, accessible

    Friendly swift service - lots of information.

    Savings
    Verified source 28th February 2025
  • 5/5

    Polite, efficient, friendly

    Face-to-face contact - able to ask any questions to a person.

    Savings
    Verified source 28th February 2025
  • 5/5

    All looks good

    Cannot see how it could be improved.

    Savings
    Verified source 28th February 2025
  • 5/5

    Great customer service

    Good customer relations and good products.

    Savings
    Verified source 27th February 2025
  • 5/5

    Friendly, efficient, personable

    Staff were amazingly helpful and so friendly.

    Savings
    Verified source 26th February 2025
  • 5/5

    In branch service review

    Good service, talk to people not computers.

    Savings
    Verified source 26th February 2025
  • 5/5

    Excellent service and products

    Friendly and very efficient and knowledgeable.

    Savings
    Verified source 26th February 2025

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