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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.93 (1597 reviews)

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4.94

Based on 1,597 reviews, last reviewed 31st Dec 2025

3% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Polite knowledgable staff in halesworth Polite knowledgable staff in halesworth Reviewed on: 31st December 2025

Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1597)

Friendly, Professional, Efficient

Happy, friendly and efficient staff. Reviewed on: 25th September 2025

Great Local Service

Convenient, friendly, helpful, efficient, knowledgeable. Reviewed on: 25th September 2025

Great Customer Service

It was very good, very good customer service. Reviewed on: 25th September 2025

Local, Friendly, Efficient

Friendly and competent staff very helpful and patient. Reviewed on: 25th September 2025

Good, Prosative, Great

Fabolous, never no problem, always happy to help. Reviewed on: 25th September 2025

Setting up a Saver account

There was a problem submitting my details when trying to open a Regular savings account. The system consistently returned an error after pressing submit. I talked to two very helpful ladies, Courtney and Charlie who passed me on to technical help and Alex quickly discovered the problem. One of the field had a size restriction at their end, and once Alex informed me of that everything worked smoothly. I was extremely grateful to all three who showed patience, knowledge and great customer service. Couldn’t be better in solving quite a tricky problem. I’m very grateful to all, and mightily impressed by Suffolk’s customer service. Five stars to all. Reviewed on: 24th September 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Wow - Thank you for the great feedback! We've clearly made a great first impression. We've shared your feedback with all staff involved and it's made their day! Response date: 25th September 2025

Customer, Focused, Competent

Nothing springs to mine, All OK!. Reviewed on: 24th September 2025

Great Service

Nothing to be improved. Great service!. Reviewed on: 23rd September 2025

Trusted, Local, Convenient

Ability online to transfer back to correct A/C. Apply open account. Reviewed on: 22nd September 2025

Local, Expert, Reassuring

Personal, friendly, convenient expert, patient. Reviewed on: 22nd September 2025

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