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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.93 (1435 reviews)

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4.92

Based on 1,435 reviews, last reviewed 30th Aug 2025

44% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Trustworthy, Helpful, Ease Very friendly, Knowledgeable. Lots of info and a Book. Reviewed on: 30th August 2025

Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1435)

Friendly and helpful

I feel that dealing with someone personally is far more better than phone and also being local is very convenient. Reviewed on: 30th September 2024

Very good and helpful

Wanted to have easy access rather than by phone or email. Reviewed on: 30th September 2024

Friendly, helpful, knowledgeable

All members of the Aldeburgh team are always friendly, helpful, knowledgeable and efficient. The personal service is greatly appreciated. Reviewed on: 27th September 2024

Excellent

I appreciate being able to see someone face-to-face. Friendly, efficient and informative. Reviewed on: 23rd September 2024

Rachel G

Rachel was excellent - quickly understanding our needs, answering our questions and proceeded to complete all the paperwork efficiently. Reviewed on: 23rd September 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi, Steve. That’s very kind of you! We’ve shared your feedback with Rachel and she's chuffed! Response date: 24th September 2024

Local, pleasant staff, good service

Opened an ISA. Would like this branch (Hadleigh) to stay here always. Reviewed on: 18th September 2024

Local, convenient and helpful

It's nice to talk to someone in person rather than do it all online. Reviewed on: 18th September 2024

Extremely efficient Team

The team are extremely efficient and welcoming, from my phone call to make an appointment within the Aldeburgh branch to open a new account to the end of my consultation appointment, excellent service! Reviewed on: 6th September 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi, Ann Marie. That’s a wonderful review – Thank you! We try and make everything feel easy, so it’s great to hear we’re doing it well. There’s not much that pleases us more than a pleased customer! Response date: 9th September 2024

Helpful, simple, efficient

Efficient and easy to book an appointment. Reviewed on: 1st September 2024

Friendly, helpful, cosy

The the friendly, helpful approach. It feels old-fashioned in a good way! Lovely experience for children's savings. Reviewed on: 1st September 2024

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