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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.93 (1598 reviews)

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4.94

Based on 1,598 reviews, last reviewed 2nd Jan 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Rachael was very helpful and efficient in dealing wi... Rachael was very helpful and efficient in dealing with my matters. I could not of been more pleased. The branch is easy to get to and parking is avail... Read more Reviewed on: 2nd January 2026

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1598)

A REAL BOON FOR THE ELDERLY

My wife and I are in our mid-80's. We sought a home for our savings that would not entail too much technology - offering good old-fashioned personal service instead. The Suffolk Building Society provided the ideal answer. We were greeted in branch with real friendliness combined with impressive efficiency. The account was opened, monthly inward transfers set up and documentation received in very little time at all. We thought personal customer service had died. Our heartening experience with the Suffolk Building Society proved that belief a complete myth. Reviewed on: 2nd February 2024

Good to speak to people

Always helpful. On time for renewing. No trouble to release funds and set up new account. Great to be able to speak to a person. Thank you. Reviewed on: 2nd February 2024

Wonderful staff in Aldeburgh, always kind and helpful.

Wonderful staff in Aldeburgh, always kind and helpful. Really exceptional. Proper customer service and great products. Reviewed on: 2nd February 2024

I use the Saxmundham branch of Suffolk Building, and...

I use the Saxmundham branch of Suffolk Building, and the staff are alwayus friendly, helpful and customers are always greeted with a smile. Reviewed on: 2nd February 2024

Local in person service makes all the difference!

So lovely to have a local branch on our Thoroughfare. True customer service, in person, with a smile! Easy to make a deposit, a withdrawal or to ask for advice. Reviewed on: 2nd February 2024

Great treatment.

Always get treated with a smile and respect. No pressure or hard sell, just advice it you want it, to help with your investment. Reviewed on: 2nd February 2024

Staff are always cheerful, friendly and efficient in...

Staff are always cheerful, friendly and efficient in our experience. Reviewed on: 2nd February 2024

Always knowledgeable and polite.

Always knowledgeable and polite. Good service, friendly, easy access and good communication. Reviewed on: 2nd February 2024

Ease of Branches

Being elderly I can always find a branch easy to get to on public transport if necessary and flexible opening times with helpful staff are a plus. Reviewed on: 2nd February 2024

Good rates good customer service

Customer service excellent investment rates Reviewed on: 2nd February 2024

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