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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

View other Suffolk Building Society, formerly Ipswich Building Society products
4.92
Based on 2,409 reviews, last reviewed 13th Aug 2026
29% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
96%
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4%
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Latest highest rating:

5

Good communication and service. Good communication and service. Speak with a human. Reviewed on: 13th August 2026
Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024
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Kellou
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About this product

Suffolk Building Society have a range of savings accounts to choose from.

Savings accounts can be opened in branch or by post and some can be opened online. Suffolk Building Society have a handy calculator on their website to show how much interest you could earn.

Suffolk Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (2409)

Opening an ISA

5
Everything was explained clearly. A very good experience and the staff member was very competent. Reviewed on: 12th January 2026

Hadleigh

5
Great experience easy and informative process Reviewed on: 9th January 2026

Hadleigh

5
Accessible friendly staff helpful Reviewed on: 9th January 2026

Hadleigh

5
Nice friendly and helpful staff local branch Reviewed on: 9th January 2026

Exemplary service from Head Office

5
Exemplary service from Head Office on an ISA I had maturing at the end of December. I decided that I should break it up to give me more flexibility with some staying with Suffolk BS and some going to other providers. It wasn't a simple case of transferring into the offered maturing accounts so having opened the new account online, as a distant customer, I emailed hello@suffolk to explain what I was doing. Alex picked this up and remained in contact to the point of final closure. That was very useful because the transfer to a Building Society that had in the past been so efficient became difficult in not accepting the completed on line transfer form and wanting their own printed transfer form signed and returned in the post. Despite Suffolk BS not receiving that transfer form until after maturity it was in my accounts and the the whole maturity operation concluded with a phone call advising such on 7th January. A clear example of picking up and taking personal responsibility for a not so straight forward maturity and closure thus demonstrating that the customer is important. Thanks Alex Dave Reviewed on: 9th January 2026
Dave's avatar
Dave
Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Alex and it’s made their day! Response date: 13th January 2026
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Suffolk Building Society, formerly Ipswich Building Society

Very good carline explained everything to us

5
Very good carline explained everything to us Reviewed on: 9th January 2026

Excellent service love the friendly approach

5
Excellent service love the friendly approach Reviewed on: 8th January 2026

Friendly staff

5
Friendly staff at saxmundham always happy Reviewed on: 8th January 2026

Friendly staff

5
My husband and I went into the Woodbridge branch today and had a great experience. Very friendly and efficient staff. Reviewed on: 8th January 2026

180 day account

5
Customer service was excellent, explained accounts in detail and it was all made very clear. Reviewed on: 8th January 2026
Euan's avatar
Euan
Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s a wonderful review – Thank you! We try and make the process easy, so it’s great to hear we’re doing it well. Response date: 13th January 2026
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Suffolk Building Society, formerly Ipswich Building Society

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