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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (2793 reviews)

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4.98

Based on 2,793 reviews, last reviewed 22nd Apr 2026

3851% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Good service from the beginning discussion with Matt... Good service from the beginning discussion with Matt Lovell through to Michelle Hilton who kept in regular contact to update us and quick to respond t... Read more Reviewed on: 22nd April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Awards

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (2793)

Excellent service

We found it easy to communicate with the team at Tembo to start with, they were friendly. And then they did an excellent job with finding us a buy to let mortgage while explaining things clearly to us. they provided an excellent service! Reviewed on: 27th March 2026

Great experience throughout with Callum Doherty.

Great experience throughout with Callum Doherty. Reviewed on: 27th March 2026

Outstanding service from Elly.

Outstanding service from Elly. Helped me and my family out a lot. Would recommend her to anyone. Reviewed on: 27th March 2026

Elly is an exceptional mortgage broker who makes the...

Elly is an exceptional mortgage broker who makes the whole process effortless and stress-free. She's knowledgeable, responsive, and always goes the extra mile to secure the best rates and terms for her clients. Truly a standout professional—highly recommended! Reviewed on: 27th March 2026

Elly is an outstanding mortgage broker.

Elly is an outstanding mortgage broker. She made the entire process smooth, stress-free, and even enjoyable—especially for first-time buyers. Elly is incredibly knowledgeable, patient, and genuinely committed to finding the best deal tailored to your situation. Her clear communication and constant updates keep everything on track without any hassle. Highly recommended! If you're looking for a broker who truly cares and delivers results, Elly is the one. Reviewed on: 27th March 2026

My experience was amazing with Elly.

My experience was amazing with Elly. She was very helpfull and supportive. She puts in a lot of care to my case, which i didnt experienced before. I very recommend her service to everyone. Reviewed on: 27th March 2026

First time buyer, highly recommend

As a first time buyer I was delighted with the service. Claudia and Chelsea were both there every step of the way to turn what I thought would be a daunting process into a breeze. Thoroughly recommended! :) Reviewed on: 27th March 2026

A Dependable, Expert Mortgage Partner

My experience with Tembo is one of the best I have received from any organisation in any context. Impeccable customer service. As first-time buyers my wife and I were unfamiliar with the mortgage process. From our first conversation with Rob Yeo, we understood that we had a loyal and knowledgeable ally. Rob made every effort to understand our unorthodox circumstances, informed us of a great lender, and smoothly handled a problem that came up on our end with no judgment. We secured a mortgage offer with no stress and in rapid time. Rob was always available to answer any questions and impart his wisdom. We were then handed over to Christianna Amos who provided extremely well-written communication about the process, next steps, and what points we needed to take into consideration. Tia is friendly and approachable - we felt just as comfortable as we did with Rob. Rob and Tia did a lot of background work in liaising with the lender, providing all the documentation, and setting us up with a conveyancer. Following that we received expert guidance from Faye Carroll who patiently gathered information about our insurance requirements and presented us with some fantastic policies at excellent rates. Just like the mortgage, all the application work was done for us - we just needed to provide the information. Being in contact with multiple different individuals throughout the process was jarring at first. However, it's clear that Tembo have designed their service model to maximum efficiency. Each phase of the house-buying process is complex - each Tembo consultant is a specialist in their individual area - so we can be sure that the highest level expertise is being provided every step of the way. No matter your contact point, you're guaranteed a response in at most 48 hours (usually sooner). The service is exceptional, but not perfect. To point out a drawback - Tembo rely entirely on phone calls and emails. In an increasingly digital world, and with topics as delicate and significant as purchasing a house, it would be preferable if the communication was handled in a more modern way. Video consultations, and some more visual ways of conveying information, instead of bullet-pointed emails and large PDF documents. Finally, an important point to emphasise is that Tembo are your friends for life. They support remortgages and any other situations that may come over the duration of the repayment. Very few companies offer a lifelong service, especially at an exceedingly high standard. Tembo truly is a customer first-service with a clear mission statement to make one of the most stressful life milestones as straightforward as possible. They live up to that mission in every respect. Reviewed on: 26th March 2026

Thorough Service

We felt very looked after throughout the process and all our questions were responded to quickly and thoroughly. Reviewed on: 26th March 2026

Callum and Jessica made the process incredibly easy...

Callum and Jessica made the process incredibly easy and straightforward explaining everything clearly and making what could have been stressful process completely stress-free. Both were proactive, quick to respond to emails, and always kept me informed. I had my decision in principle within 24 to 48 hours and managed to give us the best rates. The speed and efficiency were top-tier and I would strongly recommend their service. Reviewed on: 26th March 2026

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