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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1844 reviews)

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4.98

Based on 1,844 reviews, last reviewed 5th Mar 2026

57100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Billy is the MVP Billy was excellent, I built a relationship with him over years, as my income grew and I understood the requirements of lenders I was able to know whe... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Awards

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (1844)

Review of the Tembo Money, Mortgage Broker:

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Best brokers

Myself and my partner were joint applicants as first time buyers and had no idea where to begin when buying our first home. Both Paul H and Jess E from Tembo were excellent to deal with and made us both feel reassured, explained the process fully and helped us understand what was required of us, making the process of applying for a mortgage as straightforward as it can be. Even when the lender was delayed in getting back to us about our application, they were both on top of the lender, chasing updates and giving us the extra reassurance we needed. We'd both recommend Tembo, particularly Paul and Jess, to anybody looking for a mortgage going forward, and we couldn't be more happy with the service they've provided. We wish them both luck in their careers going forward and we're thankful for everything they've done. Reviewed on: 16th April 2025

Fantastic customer service and proficiency

Tembo was a fantastic company to work with. Their employees are prompt with communication, organised, and highly proficient. Working with Helena and Jodie was nothing but positive and they went above and beyond for us. During the experience, we felt everyone from Tembo wanted only the best for the two of us. Reviewed on: 16th April 2025

For what could have been a very difficult process, G...

For what could have been a very difficult process, Geraldine and the team at Tembo has made it a dream. Her service has been flawless. It’s been an extremely pleasant journey. I haven’t promoted a business this much in a long time. Nice work! Reviewed on: 14th April 2025

Callum Doherty was very helpful and gave great advice!

Callum Doherty was very helpful and gave great advice! Reviewed on: 14th April 2025

Very professional and good communication

Very professional and good communication Reviewed on: 14th April 2025

Highly recommend Callum Doherty brilliant lad he kno...

Highly recommend Callum Doherty brilliant lad he knows his stuff! Reviewed on: 14th April 2025

Callum Doherty gave me great advice when I rang up m...

Callum Doherty gave me great advice when I rang up making enquiry about mortgage Reviewed on: 14th April 2025

Really good experience

Really good experience, Callum Doherty really took the time to explain everything clearly. Reviewed on: 14th April 2025

Don't hesitate - BEST SERVICE EVER!!

Wow, I don't usually take the time to leave reviews but Ruth and Jess have been amazing. I have used brokers before and its been so complex. I really felt Ruth understood what I needed from the outset, didn't rush me and gave me excellent advice on affordability etc. I did look to go direct for my mortgage once I'd found a property and ran back quickly to Ruth when there were some issues with the valuation. She found a solution at pace and at excellent value. Worth her weight in gold. If you are nervous on an online service, don't be. Jess has been equally great now my offer is out. In an industry that is known for its slow pace these guys are responsive, pacey and have a lovely manner! Reviewed on: 14th April 2025

Callum was very professional and knowledgeable, advi...

Callum was very professional and knowledgeable, advised us of the different products and listened to our needs. He provided us with all the information we needed to make an informed decision Reviewed on: 13th April 2025

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