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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1954 reviews)

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4.98

Based on 1,954 reviews, last reviewed 6th Mar 2026

67700% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Exceeded expectations! Our experience with Tembo has far exceeded expectations. We have been incredibly well looked after by our case manager Jess Campbell, and couldn't rec... Read more Reviewed on: 6th March 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Awards

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (1954)

Review of the Tembo Money, Mortgage Broker:

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Incredible Experience - Dominic & Chelsea

Super easy & amazing communication from Dominic & Chelsea! I put off starting the process of getting my mortgage for a while as I thought it would be complicated and hard to understand but the team at Tembo made it so straight forward. A nice young, enthusiastic team who are positive, helpful and impressively quick at responding to any little query you might have. Felt completely at ease with my mortgage being in their hands and managed to get everything sorted in a couple of weeks. Thanks guys Reviewed on: 10th April 2025

We had a fantastic experience working with our mortg...

We had a fantastic experience working with our mortgage broker Beth and our case manager, Callum. They were both incredibly helpful and professional. Communication was excellent throughout the entire process—they kept us updated every step of the way and were always quick to respond to any questions we had. Beth did a great job explaining our options clearly and helping us find the right mortgage, and Callum was on the ball with our mortgage application. Their guidance made the whole process feel manageable. Reviewed on: 10th April 2025

Chelsea and Claudia were great, very responsive and...

Chelsea and Claudia were great, very responsive and the service was great Reviewed on: 9th April 2025

Tembo has really been wonderful and made our house b...

Tembo has really been wonderful and made our house buying journey really easy. The tembo app is very informative and detailed expecially for first time buyer. Bethany and Callum are the best. As a first time buyer they was very patient with us and explained in details what is needed.They got us great offer and replied every of our emails as fast as they could. I really can’t thank and recommend them enough. Reviewed on: 9th April 2025

Mortgage Application

We approached Tembo following an on line search and were delighted with the service from beginning to end. Claudia was our initial contact and was so easy and straightforward to deal with and handled everything with speed and efficiency. We then dealt with Chelsea who was equally efficient and made the process so simple. Many thanks Tembo Reviewed on: 8th April 2025

Tembo have been fantastic from the word go, have ke...

Tembo have been fantastic from the word go, have kept in touch regularly and have been really knowledgeable throughout. It has been such a simple process. Reviewed on: 8th April 2025

Amazing service from Callum, thank you for your help

Amazing service from Callum, thank you for your help Reviewed on: 8th April 2025

Excellent Mortgage Support

From the moment we picked up the phone we felt supported and cared for. Beth was fantastic and Callum was brilliant, they were at the end of the phone whenever we called and were quick to get us through the process with ease. They made the process less stressful and you knew they understood the importance of the process to yourselves. Would recommend them to anyone who needs support when purchasing a house, got us the right deal that we needed. Reviewed on: 8th April 2025

First time buyers using a Tembo LISA, everything was...

First time buyers using a Tembo LISA, everything was easy and simple, thank you Fae, Faye and Elly for making the potentially stressful experience easy Reviewed on: 8th April 2025

Would highly recommend Tembo.

Would highly recommend Tembo. Fae, Faye, and Elly were incredibly friendly and professional throughout and made what could have been a very stressful experience a breeze. We were not expecting to get a mortgage offer issued so soon, but the process was a lot faster than expected thanks to those at Tembo. Reviewed on: 8th April 2025

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