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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.97 (1970 reviews)

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4.97

Based on 1,970 reviews, last reviewed 7th Mar 2026

69200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Brilliant customer service Karl from tembo kept us in the loop all the way through and always answered any questions very quickly even at 10pm which is amazing Reviewed on: 7th March 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Awards

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (1970)

Review of the Tembo Money, Mortgage Broker:

Fantastic Advisors

Helena was absolutely fabulous, taking the time to understand my situation and guide me to the best deal. Even when the first property fell through she helped and then when I returned for the successful purchase she pulled up my previous information so quickly you wouldn't have thought it had been nearly a year. Reviewed on: 23rd January 2025

Mortgage Application

We approached Tembo following an on line search and were delighted with the service from beginning to end. Claudia was our initial contact and was so easy and straightforward to deal with and handled everything with speed and efficiency. We then dealt with Chelsea who was equally efficient and made the process so simple. Many thanks Tembo Reviewed on: 8th April 2025

Tembo have been fantastic from the word go, have ke...

Tembo have been fantastic from the word go, have kept in touch regularly and have been really knowledgeable throughout. It has been such a simple process. Reviewed on: 8th April 2025

Amazing service from Callum, thank you for your help

Amazing service from Callum, thank you for your help Reviewed on: 8th April 2025

Excellent Mortgage Support

From the moment we picked up the phone we felt supported and cared for. Beth was fantastic and Callum was brilliant, they were at the end of the phone whenever we called and were quick to get us through the process with ease. They made the process less stressful and you knew they understood the importance of the process to yourselves. Would recommend them to anyone who needs support when purchasing a house, got us the right deal that we needed. Reviewed on: 8th April 2025

First time buyers using a Tembo LISA, everything was...

First time buyers using a Tembo LISA, everything was easy and simple, thank you Fae, Faye and Elly for making the potentially stressful experience easy Reviewed on: 8th April 2025

Would highly recommend Tembo.

Would highly recommend Tembo. Fae, Faye, and Elly were incredibly friendly and professional throughout and made what could have been a very stressful experience a breeze. We were not expecting to get a mortgage offer issued so soon, but the process was a lot faster than expected thanks to those at Tembo. Reviewed on: 8th April 2025

Painless process for FTBs!

I was able to access Tembo’s mortgage broker services free of charge as I am an LISA customer. Fae was our mortgage advisor and was amazing. We’re first time buyers so naturally had a lot of questions and wasn’t really sure what exactly was going to happen. Fae was really great at guiding us through and always super responsive. She definitely put us at ease and made the process painless. Elly was also super helpful! Definitely would recommend. Reviewed on: 8th April 2025

Great service from Tembo.

We received a great service from Tembo. Luke and Elly did a great job to find some great deals for us. They managed to get 2 mortgages at the same time (BTL and residential). When we had an issue with the rental valuation they managed to change the lender and arranged a different valuation company and all went through ok at the end. Luke and Elly always kept us informed at every stage and they were always contactable by email or phone. Recommend them for all your mortgage needs. Reviewed on: 8th April 2025

Tembo have great people

I got in touch with Tembo at the start of my search to get an agreement in principle and have had a great experience. Jo as the broker was so, so helpful with sensible advice and information to help me make decisions I feel really comfortable with and Callum was absolutely first class in keeping me updated with the mortgage application progress and chasing the mortgage provider when needed without prompting from me. When Callum was on leave the rest of the team at Tembo were on it too, keeping me updated and helping see things through. I’m also in contact with Lauren about insurance and the great experience is carried through. I’d recommend them all in a heartbeat. Reviewed on: 8th April 2025

A!mazing!

Jo and Callum have been brilliant. Excellent communication, support throughout the process, and amazing service. Jo ha managed our mortgage, trying to match our needs with the best the market has to offer; she has connected us with other services through tembo, such us surveyors, solicitors, and the protection team too. Callum has been our case manager and has been keeping us updated in every step! Reviewed on: 7th April 2025

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