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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1674 reviews)

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4.98

Based on 1,674 reviews, last reviewed 22nd Feb 2026

40700% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Amazing customer service Karl and poppy communicated with a warm professional approach. They actively listened responded promptly when I needed help and guidance. Reviewed on: 22nd February 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Awards

What is this award?

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (1674)

Excellent service and communication

My partner and I were assisted by Geraldine and Abbey to find the best available mortgage. Our house purchase is taking a bit longer than typical, and they have been proactive in advising us and giving us alternatives when needed. They are very supportive in making it easy to know which documents to provide, and always reply promptly. Reviewed on: 10th February 2026

Review of Tembo Mortgage Services

Excellent and speedy service, helped us find another deal after our first mortgage deal expired. Abbey and Geraldine were both brilliant throughout the process and gave us lots of reassurance as first time buyers. Reviewed on: 10th February 2026

Callum & Andy, Tembo

I would like to nominate Callum and Andy at Tembo for their outstanding support throughout my first time buyer mortgage journey. From the outset, they demonstrated exceptional professionalism, expertise, and commitment, guiding me through a complex purchase with clarity and confidence. They were consistently proactive, responsive, and reassuring, particularly when navigating lender IT issues and tight timelines. Rather than passing problems on, they took full ownership, liaised directly with the lender, and kept me informed at every stage. Their ability to explain technical details in a clear, calm, and practical way made a potentially stressful process feel manageable and well controlled. What truly set Callum and Andy apart was their client care. They combined deep technical knowledge with genuine empathy, ensuring I always felt supported and confident in the decisions being made. Thanks to their diligence and persistence, my mortgage offer was secured smoothly and without delay. They are a real credit to Tembo and exemplify the highest standards of customer service in mortgage advice. I would not hesitate to recommend them and believe they are thoroughly deserving of recognition at the British Bank Awards. Reviewed on: 10th February 2026

Manny and Abbey have been fantastic throughout our h...

Manny and Abbey have been fantastic throughout our house-buying journey. They’ve been quick to answer all of our questions and incredibly helpful in guiding us through what’s needed at every stage of the process. Their support has taken a huge amount of stress away from buying a house, which has made the whole experience much smoother and more reassuring. We’d highly recommend them. Reviewed on: 10th February 2026

Could not have been any better!

Leah and Chelsea have been excellent all around, very efficient, responsive, kind and knowledgeable. Would definitely use again without hesitation. Within about a month of first call I had my mortgage sorted - incredible! Reviewed on: 10th February 2026

Tembo was amazing throughout my mortgage proc...

Tia at Tembo was amazing throughout my mortgage process. She was professional, clear, and always happy to help with questions. She made everything easy to understand and stress-free. Highly recommend! Reviewed on: 10th February 2026

First time buyer experience

I've used Tembo for my first home. The home is part of an affordable housing scheme. My advisor Paul and case manager Tia have made the whole process smooth and stress-free. What would otherwise have been a daunting process has been a breeze - thank you to them. Reviewed on: 9th February 2026

Absolutely brilliant!

Absolutely brilliant! Very helpful, knowledgeable and super friendly! Reviewed on: 9th February 2026

As far as remortgaging can go thi

As far as remortgaging can go thi Reviewed on: 9th February 2026

Couldn't ask for more

From the very start Bhavini and Abbey have been very helpful and trusted. No 2nd thoughts on using them. Have already past on details to a family member. Reviewed on: 9th February 2026

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