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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1258 reviews)

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4.98

Based on 1,258 reviews, last reviewed 31st May 2025

65% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

99%

2 star

Latest highest rating:

5

Excellent service from Arun and Chelsea. Excellent service from Arun and Chelsea. Reviewed on: 31st May 2025

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Tembo Money Mortgage Broker reviews (1258)

Exceptional service from Ruth Russell and Jessica Eley

Exceptional service delivered by Ruth Russell (Senior Mortgage Advisor) and Jessica Eley ( Mortgage Case Manager), from start to finish obtaining my mortgage offer. As a first time buyer, I was unsure on a lot of things and had a lot of questions. Both Jessica and Ruth were welcoming to my questions and answered all queries promptly. Other brokers have made me feel stupid for asking questions and made me reluctant to ask further questions. However, at Tembo this is not the case and it’s a god sent blessing that I found these guys when I did. Especially during a time-sensitive scenario, where my house offer had been accepted. I felt really looked after in the hands of Ruth Russell and Jessica Eley, I wouldn’t ask for more professional or knowledgable individuals than these two. Additionally, my previous broker was charging £2,000 and Tembo on the other hand were at £749. This is a massive difference, especially when you’re putting a large sum for a deposit. It really helps with solicitor and survey fees. I wish both Jessica Eley and Ruth Russell the best in their future endeavours and the team at Tembo and would recommend them in a heart beat. 5 star service, which is reflected in their Google and TrustPilot reviews. Best wishes, Amrit Reviewed on: 31st March 2025

Dealt with Hayley and Jess.

Dealt with Hayley and Jess. They were amazing start to finish in helping me with my mortgage, kept me up to date all the way and it was done within a month. I can’t thank them enough. Reviewed on: 31st March 2025

Jess & Matt. Stars of the show

Jess & Matt have been fantastic in helping us secure a mortgage as first time buyers. This experience can be rather scary however they made it pain free, relaxing and to be honest enjoyable. They have been there to answer any questions we have had along the way, no matter how big or small. Thanks guys Reviewed on: 31st March 2025

10/10 would recommend

Lucy and Chelsea from the Tembo team were great, I got regular updates, everything made sense, and it was a very easy process overall. Big thanks and would 10/10 recommend. Reviewed on: 29th March 2025

Great experience

We were recommended Tembo through some colleagues when looking to buy our first home. Claudia and Chelsea have both been fantastic throughout, they’ve been very good quick at responding, and are always clear and kind in their emails (even when I’m asking probably quite silly questions!). Love the service, quick and easy, great staff and a decent online system that was simple to use. Thank you! Reviewed on: 29th March 2025

Thank you Callum & Beth

I was suggested to use Tembo through my workplace. This was my first time remortgaging with another lender and Callum and Beth have been super helpful and great communicators throughout the whole thing. Would 100% recommend to anyone who’s needing any advice! Reviewed on: 27th March 2025

Highly recommended

Very comprehensive service from Rhys (broker) and Callum (case manager) - even though my personal circumstances were a little different to usual. Responsive to messages and emails and kept me informed throughout the entire process. Reviewed on: 27th March 2025

Great company and great people

Jack Dolphin and Chelsea Parkins were fantastic. They made the first time buyer experience easy and simple. They were more than happy to answer any questions I had and helped me find the best deal. I’d strongly recommend both Chelsea, Jack and Tembo for your mortgages Reviewed on: 27th March 2025

First Class service from Tembo

Tembo were brilliant and have kept us fully informed throughout the entire process and went above and beyond to ensure we were walked through the entire process as FTB. Jo and Callum went out of their way to get us a better product if they felt our existing one wasn’t good enough which we really appreciated. They have been fantastic to work with and would absolutely recommend them to anyone in need. Reviewed on: 26th March 2025

Great service and lovely people

As a first time buyer I really had no idea how to approach getting a mortgage or buying a house. Fae Kett and Elly Bradshaw were fantastic and helped us through the maze. Great service and lovely people, I felt I could really trust them. Reviewed on: 26th March 2025

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