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Family Building Society: Mortgages reviews

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4.91
Based on 555 reviews, last reviewed 26th Sep 2025
22% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lisa Adams was very helpful and understanding. Lisa Adams was very helpful and understanding. Her knowledge was excellent, she took her time to make sure i understood everything about my mortgage s... Read more Reviewed on: 26th September 2025
Jon G's avatar
Jon G

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (555)

Extremely polite and helpful

5
The young lady I spoke to was extremely polite and helpful and made sure I understood everything completely Reviewed on: 25th April 2025
Yvonne I's avatar
Yvonne I
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

I spoke to Ryan Brasier.

5
I spoke to Ryan Brasier. He was courteous throughout and most helpful. I am most impressed and have complete confidence in the Society. Reviewed on: 25th April 2025
MICHAEL H T's avatar
MICHAEL H T
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Excellent service from family building society.

5
Excellent service from family building society. This is the best building society to get mortgage. Their product is to the people need and very good cooperative and helpful staff. Reviewed on: 24th April 2025
Mushtaq H's avatar
Mushtaq H
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Helpful and friendly advisers provided useful inform...

5
Helpful and friendly advisers provided useful information. Thank you. Reviewed on: 23rd April 2025
Derek's avatar
Derek
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Extremely helpful and pleasant assistance on the phone.

5
Extremely helpful and pleasant assistance on the phone. Answered all my questions politely and fully. Reviewed on: 23rd April 2025
Gill R's avatar
Gill R
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I R...

5
GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I REQUIRED Reviewed on: 23rd April 2025
robin 's avatar
robin
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful

5
Alice was extremely helpful in answering my questions, put my mind at rest Reviewed on: 22nd April 2025
S W's avatar
S W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful, seamless transaction, very good inform...

5
Very helpful, seamless transaction, very good information provided for decision. Reviewed on: 17th April 2025
Nazmudin M's avatar
Nazmudin M
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Criteria Check

5
We're a mortgage brokerage firm who specialise in securing BTL and Resi mortgages for UK expats living/working overseas. I needed some criteria information to add FBS to our sourcing system. Michelle was very helpful. Reviewed on: 15th April 2025
S Creighton's avatar
S Creighton
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Their values shine through

5
In all our dealings with the Family Building Society, their values shine through: fairness, transparency and customer service that goes above and beyond. Taking out a mortgage is a major life event and FBS made it a very good experience. Reviewed on: 15th April 2025
Jane R's avatar
Jane R
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

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