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Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 620 reviews, last reviewed 29th Jan 2026
47% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

Serena was exceptional in helping me to renew my mor... Serena was exceptional in helping me to renew my mortgage. She went over and above from whatever anyone could expect. Including remembering me from a ... Read more Reviewed on: 29th January 2026
Richard P's avatar
Richard P

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (620)

Super fast renewal

5
I have to say, even “speed of light” would not do enough justice to the speed of renewal of my mortgage with the FBS. It took me a couple of clicks to ask for a product switch variation offer online. Less than 24h later, I got the offer, a simple 5p documents, along with two single-page documents to sign and send by email. Less than 24h later, on a Saturday (!), I received the product switch acknowledgment letter by email, telling me that FBS will switch my account when my current product expires. Done, end of the story :-) And the total cost: GBP 100. What's not to like?! Reviewed on: 13th December 2021
Walid Fayad's avatar
Walid Fayad
Reply from Family Building Society Thank you for taking the time to leave us such a wonderful review Walid. We are so pleased to hear that you had such a positive experience with us. Response date: 17th December 2021
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Family Building Society

Review

5
Fully satisfied with the Society and service provided. Reviewed on: 7th December 2021
E. H. Williams's avatar
E. H. Williams
Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help! Response date: 13th December 2021
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Family Building Society

The Human contact

5
Easy to work with, speak with a person, efficient, a good selection of products a pleasant change from pressing numbers and being asked are you a robot? Reviewed on: 29th November 2021
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know you like our personal approach! Response date: 13th December 2021
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Family Building Society

Family Building Society - a flexible friend

5
Definitely worthy of 'Five Stars'; very few mortgage providers offer mortgages to the elderly even if they are financially secure. The Family Building Society is one that does and does so efficiently and with reasonable terms, conditions and interest rates. Assessment and negotiation were thorough and the process helped and well supported by the adviser who kept us well informed. Reviewed on: 15th November 2021
Jeff Norwood's avatar
Jeff Norwood
Reply from Family Building Society Thanks for your review Jeff. We're really pleased we were able to help! Response date: 15th November 2021
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Family Building Society

Family Building Society Review

5
We have always preferred to deal with building societies rather than banks because they have a completely different set of values - orientated towards providing the right product for the customer rather than a fat profit for themselves. FBS is tops at doing this; we have always felt safe with them. Reviewed on: 15th November 2021
FR's avatar
FR

Family Building Society Review

5
Collectively the most helpful staff in any public or private organisations that I have dealt with in recent years . I dislike having to try to locate information on web sites so I have always telephoned the Society direct, even in the Lockdowns their service levels were still outstanding Reviewed on: 15th November 2021
FR's avatar
FR

Mortgages for older folk

5
My previous household-name mortgage lender of many years standing could not provide a mortgage for older folk but FBS was willing to provide a loan which will end when I'm 75 which happens to suit my circumstances very well. Reviewed on: 12th November 2021
John's avatar
John
Reply from Family Building Society Thank you for taking the time to leave us a review John. We're really pleased we were able to offer you a mortgage. Response date: 15th November 2021
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Family Building Society

Excellent Service from Family Building Society

5
I spoke to Richard from the FBS today as I had a number of questions regarding my existing mortgage. My questions were fully answered in a very professional and friendly way. It was clear from the outset that Richard was extremely knowledgeable about the subject and I could not have asked for a better response to the queries I had Reviewed on: 8th November 2021
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review. It's really good to hear you had such a positive experience with us and that Richard was able to help you. Response date: 15th November 2021
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Family Building Society

Really helpful

4
Our initial 3 year tracker mortgage period was nearly over when we received information about switching to another discounted product. This was Good News! For various reasons we needed permission to let our property and the process for achieving this was a little prolonged (each time we submitted information the Society had requested we were asked for another document or piece of information) however everyone at the Society was very helpful and we have now received an offer on the new product. Very pleased. Would recommend to anyone in need of a mortgage. Reviewed on: 4th November 2021
Keith Bell's avatar
Keith Bell
Reply from Family Building Society Thank you for your recommendation Keith. It's great to hear you we were able to help! Response date: 15th November 2021
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Family Building Society

Advice and guidance from Skev Georgiou this morning-Thursdy 4-11-21

5
After no follow up from Francesca (despite two telephone messages left) and a no call from Matthew (appointment call arranged for 3pm on Tuesday 2-11-21 via Francesca) we called Head Office. My wife and I were very fortunate that our call was answered by Skev who was able to deal with all our questions which we had hoped to deal with on the 2-11-21. Skev is a credit to the Family Building Society-he was very helpful and patient with us-many thanks. Reviewed on: 4th November 2021
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for your feedback and for taking the time to leave us a review. We'll look into the issues you've raised but we're very pleased that Skev was able to help you. Response date: 15th November 2021
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Family Building Society

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