Write a review

Newsletter

Go to business site

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

View other Family Building Society products

4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Mortgages reviews (717)

Super helpful

Mia was really helpful and resolved my issue straight away. Reviewed on: 19th October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us really helpful! Response date: 31st October 2023

Refixing mortgage rate

Operator totally on the ball. Polite and friendly Reviewed on: 13th October 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us polite and friendly! Response date: 17th October 2023

A query about mortgage availability

I was seeking advice on mortgage possibilies and was dealt with by Luke Green who was extremely helpful and friendly Reviewed on: 12th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that your query was resolved in a friendly and helpful manner! Response date: 17th October 2023

Small but perfectly formed

This organisation is efficient and effective I am happy being with a relatively small lender and I feel they definitely have empathy with older customers Reviewed on: 11th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found us efficient and effective! Response date: 17th October 2023

Very helpful

Very helpful and polite a credit to your company Reviewed on: 11th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found us very helpful! Response date: 17th October 2023

Clear helpful advice from Mia Tudor

Very helpful first contact Will who passed me to Mia who quickly understood my request and gave me the information I needed today. There were absolutely no issues and I can now discuss things with my wife as we want to stay with the Family Building Society. Reviewed on: 11th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found us clear and helpful! Response date: 11th October 2023

Family Building Society South Coast Roadshow

A Fantastic idea to have the Roadshow on a boat in the solent. Very informative and I am sure you will get more cases now we know more about your manual underwriting and flexible approach . Well Done Stuart here's to fantastic 2024. Regards Andy Knight Shaw Finance. Reviewed on: 10th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased you enjoyed the trip! Response date: 11th October 2023

Mortgage for older working person

FSB offered a deal much better than others and for a longer term. My ideal was to take a small mortgage until I retired and then pay it off with retirement funds when I was ready to stop work, and FSB has allowed me to work to this. Reviewed on: 10th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that we were able to help you! Response date: 11th October 2023

Great service

I rang FBS today and the phone was answered promptly by a real person! That is so rare in the current digital age where people are held up waiting for ages, being told that ‘your call is important to us’ when it clearly isn’t. Such a refreshing change! We’ll done for customer service! Reviewed on: 9th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you found our service great! Response date: 11th October 2023

Mortgage for an older couple

FBS were the only BS that would consider a mortgage longer than 5 years for an older couple and we are delighted with their service thus far Reviewed on: 6th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you're delighted with our service! Response date: 11th October 2023

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Marsden Building Society 4.11 from 145 reviews
Tracker Rate Mortgage
from Progressive Building Society 0.00 from 0 reviews
Mortgages
from Hinckley & Rugby Building Society 4.78 from 495 reviews

Want to see more from Family Building Society?

Savings
from Family Building Society 4.60 from 1422 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub