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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

I can't use online access

I am trying to re-register for online access (I had this before but the system has changed). Seemed to go fine - I got the two emails and did the next step (creating password and deciding on a memorable word), Then I got an email asking me to call support. I did. They had a look. Asked me to re-register. Before I got round to this... I received the security letter (so perhaps it is working) - this told me to log in and then... but no when I try to log in "Account Locked" and "call support". So then I tried to re-register and... it sends me a reminder of my login ID and that is all. A wee bit miffed. Reviewed on: 26th January 2019

Reply from Family Building Society Hi David, thanks for your review and feedback. So I can get this sorted out for you, please could you email your details to [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 29th January 2019

Good overall

Good products, good interest rates, good communication. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Anna, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Quick, simple and straightforward

Couldn't have been easier to set up an account. To make a payment or withdrawal is also straightforward, quick and instant. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Janet, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Safe, fair & customer friendly

Excellent communications, I always feel valued. As a saver I feel they are 'on my side' and give me as fair a return as possible in all circumstances. Staff are friendly, knowledgable and efficient. Couldn't ask for more really. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Peter, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Very good

No problems at all, good service Reviewed on: 26th January 2019

Reply from Family Building Society Hi Hilary, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Best society to be with

If you want a society that treats you fairly then look no further. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Bill, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Security first

Newspaper recommended product - so I proceeded to open a joint account. Had initial trouble over security issue - once resolved by friendly staff was 100% satisfied. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Jeffrey, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Personal Service

Great personal service! Everything explained and papers came through when they were supposed to. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Jon, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Purchase windfall bonds

The whole experience was simple and easy to understand . Reasonable interest rate. And a chance to win every month . Fingers crossed. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Barry, thank you for taking the time to leave us a review and give us such positive feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019

Highly satisfied

I have a bond which is an innovative product offering a chance to win a prize in the draw . The odds are much better than premium bonds . Although the prizes are smaller there is greater chance and you earn a little interest too . I don’t know anyone that has won more than £500 on Premium Bonds but I won £1000 . I would be confident looking at other products in the range Reviewed on: 26th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019

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