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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

10/10 No complaints!

Very friendly and efficient customer service. Always sorted out my claims quickly and with little hassle. Reviewed on: 9th July 2024

No Problem in claiming when needed

No Problem in claiming when needed Reviewed on: 9th July 2024

No fuss claim settled

My claim was settled and paid into my account within a few weeks.. I was aware of my choices on my policy in respect of excess and % to be paid myself so there were no hidden surprises Reviewed on: 9th July 2024

Easy to claimsubmitted a claim for...

Great customer service when I submitted a claim for my cat injured in a road traffic accident. Helpful advisors, speedy issue of claim form and kept informed on the progress of the claim.. All communications written in clear easy to follow language. Reviewed on: 9th July 2024

Value for money for older dogs insurance

I have had my older dog (15) insured with them for the 3rd year in a row as they keep the price affordable which is rare with an older dog! My dog is very healthy and gets regular health check ups and that never seems to be taken into consideration. Reviewed on: 9th July 2024

Lovely and courteous

Very lovely courteous folk answer the telephone. Reviewed on: 9th July 2024

Very helpful and sympathetic in difficult times

Very helpful on the phone and and sympathetic in difficult times. Paid out with no hassle. Different plans to suit different people. Will continue to use for my other horse and horses in the future. Reviewed on: 9th July 2024

Been with you for a few years and think the service...

Been with you for a few years and think the service is fantastic. Would highly reccommend Reviewed on: 9th July 2024

My go to for my horse insurance - can’t fault them

Always great communication and staff resolve any issues promptly Reviewed on: 9th July 2024

Good service all round

Very helpful when discussing suitable cover. Delt with claims quickly. Reviewed on: 9th July 2024

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