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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Never had an issue.

Never had an issue. Good value and good customer service Reviewed on: 9th July 2024

Policies' are easy to understand and staff are very...

Policies' are easy to understand and staff are very helpful. Reviewed on: 9th July 2024

Prompt and clear payment

Prompt and clear payment made when claimed. Forms are simple and payment is to the vet or to your bank account. Reviewed on: 9th July 2024

Offer the world when you first join them until you m...

Offer the world when you first join them until you make a claim and then there is every reason why your claim is not valid Reviewed on: 9th July 2024

Great prices easy to take out, minimal increase each...

Great prices easy to take out, minimal increase each year. Reviewed on: 9th July 2024

Very reliable great value for money!

Great value and great cover, we have all 4 of our pets covered. Good customer service whenever I have contacted and don't have long waits on the phone! Reviewed on: 9th July 2024

Best value for mon...

The Insurance Emporium offers the best value for money around. Staff dealt sensitively with us when out cat died. Reviewed on: 9th July 2024

The insurance emporium really are the best for pets

Excellent service, no hassle and easy to claim. Best pet insurance company around. Reviewed on: 9th July 2024

Smooth pain free process with a real person on the e...

Smooth pain free process with a real person on the end of the phone when needed. Reviewed on: 9th July 2024

Great customer service and easy to deal with

Great customer service and easy to deal with Reviewed on: 9th July 2024

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